Housekeeping Supervisor

WGC Ltd.; Bullock's End; On-site; GBP 15,058 - 21,447; Full time

Benefits offered by this job

Life Insurance

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is seeking a Supervisor at Drayton Manor Resort to lead the housekeeping team. The role involves improving efficiency in cleaning and guest satisfaction, managing staff performance, and maintaining communication with hotel teams.

Offering a starting rate of £13.25 per hour, the position comes with significant training opportunities, life insurance, and numerous employee benefits, including discounts and a workplace pension scheme.

WGC is committed to career development and providing a supportive work environment.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging conditions.
• Strong leadership and management skills.

Responsibilities

• Support the daily operations of the housekeeping department.
• Improve productivity and efficiency of room cleaning.
• Analyze guest data to plan necessary resources.
• Maintain strong communication with hotel teams and suppliers.
• Identify ways to improve guest satisfaction.
• Recruit, train, and manage team performance.
• Manage expenditure to meet financial targets.

Skills

Experience in housekeeping

Leadership skills

Communication skills

Problem-solving

Job description

Drayton Manor Resort, Drayton Manor Hotel, Drayton Manor Drive, Drayton Bassett, Tamworth, B78 3TW

Rate: £13.25 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Benefits

• Life Insurance
• Discount Store with discounts from ASDA, O2 and more
• Discounted hotels and flights\
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Diversity, Equity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.