Hotel Accommodation Manager

WGC Ltd.; Manchester; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Life Insurance

DiscountStore discounts

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension

28 days holiday

Career development opportunities

Job summary

WGC Ltd. is seeking a Head Housekeeper in Manchester to enhance housekeeping operations. You’ll manage room cleaning efficiency, recruit and train staff, and uphold guest satisfaction standards.

The role offers a salary of £35,000, guaranteed hours, and an annual training budget of £10,000 for your development. WGC Ltd. champions an inclusive workplace where diversity is valued and supported.

Join us for an opportunity to progress in a rewarding environment!

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging situations.
• Skills in improving guest satisfaction.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Maintain relationships with management and suppliers.
• Recruit, train, and manage team performance.

Skills

Team management

Room cleaning efficiency

Guest data analysis

Job description

Maldron Hotel Manchester Cathedral Quarter, 30 Chapel Street, Manchester, Salford, M3 7NH

Rate: £35,000 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day‑to‑day running of the housekeeping department.

WGC offers an industry‑leading package and is passionate about career progression; we’ll build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, allowing you to progress through the company.

We provide an annual training allowance of up to £10,000, usable on approved apprenticeships and accredited courses such as English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low‑cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationships with GM, Executive Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well‑organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performanceSolve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.