Housekeeping Supervisor

Accor Hotels; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is looking for a Housekeeping Supervisor to ensure high cleanliness standards and guest satisfaction. This supervisory role involves leading the housekeeping team, managing operations, and maintaining compliance with health and safety protocols in a dynamic hospitality environment.

Qualifications

• Proven experience as a Housekeeping Supervisor or in a similar role.
• Fluency in the English language; knowledge of Arabic is a plus.
• Physical stamina to perform various tasks.

Responsibilities

• Oversee daily housekeeping operations and manage staff schedules.
• Conduct inspections of guest rooms and public areas for cleanliness.
• Handle guest complaints and feedback professionally.

Skills

Leadership

Attention to detail

Communication

Problem-solving

Education

High school diploma or equivalent

Additional hospitality management education

Tools

Housekeeping management software

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking an experienced and motivated Housekeeping Supervisor to join our team in AlUla, Saudi Arabia. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our hospitality operations.

• Oversee and coordinate daily housekeeping operations, ensuring efficient workflow and high-quality standards
• Lead, train, and motivate the housekeeping team to deliver exceptional service and maintain cleanliness throughout the property
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance with cleanliness standards and brand guidelines
• Manage inventory, supplies, and equipment, ensuring proper stock levels and cost-effective usage
• Collaborate with other departments to address guest needs and resolve issues promptly
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Create and manage staff schedules, assigning tasks and responsibilities effectively
• Handle guest complaints and feedback professionally, taking appropriate action to ensure guest satisfaction
• Participate in the recruitment and onboarding of new housekeeping staff
• Maintain accurate records and reports related to housekeeping operations
• Stay updated on industry trends and best practices to continually improve housekeeping processes

Qualifications

• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent organizational and time management abilities
• Superior attention to detail and a commitment to maintaining high cleanliness standards
• Outstanding communication skills, both verbal and written
• Proficiency in problem-solving and decision-making
• Customer-focused mindset with a dedication to providing exceptional guest experiences
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Physical stamina to perform various tasks, including the ability to lift, pull, and push moderate weight
• Proficient computer skills, including knowledge of housekeeping management software
• Familiarity with inventory management and supply ordering processes
• Understanding of health and safety regulations in the hospitality industry
• Knowledge of local cultural norms and customs in AlUla, Saudi Arabia (preferred)
• High school diploma or equivalent; additional hospitality management education is a plus
• Fluency in English; knowledge of Arabic is highly advantageous

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus