Housekeeping Supervisor

The Dorchester; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Housekeeping Supervisor to ensure high standards of cleanliness and guest satisfaction. This role involves coaching the housekeeping team and managing special guest requests. Candidates should have experience in housekeeping, leadership skills, and a keen eye for detail. The position offers a competitive salary, bonuses, and unique employee perks, fostering a welcoming work environment.

Benefits

Complimentary Stays

Discounts on food and beverages

Employee Perks and Pension scheme

Training and Development opportunities

Social Events

Referral Bonus

Well-being Support

Qualifications

• Experience in a housekeeping supervisor role in a hotel.
• You can manage your time to ensure all tasks are completed on schedule.
• Friendly and respectful when speaking to guests.

Responsibilities

• Responsible for checking, coaching, and communicating with the housekeeping team.
• Fulfill special requests from guests, including setting up for occasions and deep cleaning.
• Ensure attention to detail for guests' needs and deliver exceptional service.

Skills

Attention to Detail

Team Leadership

Time Management

Customer Service

Energetic

Job description

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Join us
as a Housekeeping Supervisor at The Dorchester Hotel, recently recognised as
one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of
the year – London’ at the 2024 AA Hospitality Awards. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry.

When you
join us as a Housekeeping Supervisor at The Dorchester Hotel, you will have a
unique opportunity to excel in your field. You will learn from your fellow
Legends and our award-winning learning academy to achieve the highest standards
in craft, service, and leadership.

What you’ll do

As a
Housekeeping Supervisor, you'll enjoy your work and take pride in delighting
our guests:

• You will be responsible for
  checking, coaching, and communicating clearly with the housekeeping team.
  You will be aware of our guests' needs, intuitive, flexible during their
  day and with a keen eye for detail. All to ensure our guests receives
  nothing but the best experience.
• Sometimes our guests have
  special requests involving special set-ups, additional supplies, moving
  furniture, collection of supplies, deep cleaning of guest rooms and even
  special occasions. Most of these requests are fulfilled by our
  Housekeeping Supervisor.

The items
shared are the essence of a day in the life of a Housekeeping Supervisor, but
we’ll make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

Monday to Sunday: starting as early as 7am and last
shift finishes at 23.00pm when covering the evening floor supervisor shift

What you’ll bring

Essential Skills and Experience

• Experience in Housekeeping: You have
  worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice
  small details, like if a room is not cleaned properly.
• Team Leadership: You have experience
  helping or leading a team to do their tasks well.
• Time Management : You can manage your
  time to ensure all tasks are completed on schedule.
• Energetic : You are comfortable with
  tasks like standing, bending, and lifting light items.
• Customer Service : You are friendly and
  respectful when speaking to guests and other team members.

Preferred Skills

• Experience in a Luxury Hotel: You have
  worked in a 5-star hotel or similar before.
• Problem Solving : You can handle small
  problems,
• Basic IT Skills : You can use a
  smartphone or computer for simple tasks like checking a schedule or sending a
  message.
• Health and Safety Awareness : You
  understand or are willing to learn safety rules about cleaning and working in a
  hotel.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being advice
  because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.