Housekeeping Supervisor

Strand Palace Hotel; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Career growth

Health cashback

Discounted dining

Staff room discounts

Discounted hotel stays

Wages access via Wagestream

Free meals on shifts

Birthday half-day off

Job summary

Strand Palace in central London is seeking a dedicated Housekeeping Supervisor who takes pride in ensuring every room is prepared to impress and meets the highest cleanliness standards.

You will lead a large, diverse team, provide training, and coordinate with departments to maintain exceptional guest experiences across 788 rooms and hotel outlets.

Join a supportive culture with career development, staff benefits, and a commitment to service excellence as part of Iconic Hotels & Resorts.

Qualifications

• Proven experience in hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe
• Attend departmental meetings and assist in ensuring a clear and consistent communication regarding team performance and goals
• Execute a weekly stock count on the floors
• Oversees room preparation for VIP guests and site inspections.
• Assist in delivery of departmental trainings. Ensure team understands the training and monitor if standards are followed on a daily basis

Skills

Hospitality experience

Team leadership

Guest service orientation

Training & development

Job description

Develop your career at Strand Palace – Great Place to Work 2025

Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Housekeeping Supervisor who takes pride in ensuring every room is prepared to impress and meets the highest standards of cleanliness. Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

Part of Iconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including Iconic Hotels & Resorts
• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe
• Attend departmental meetings and assist in ensuring a clear and consistent communication regarding team performance and goals
• Execute a weekly stock count on the floors
• Oversees room preparation for VIP guests and site inspections.
• Assist in delivery of departmental trainings. Ensure team understands the training and monitor if standards are followed on a daily basis

What We’re Looking For

• Proven experience in hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable- if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.