Housekeeping Room Attendant

Focus Hotels Management Limited; Southam CP; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

On-going support, training and develop

28 days holiday including Bank Hollid"

Stakeholder Pension entitlement

Discounted hotel room rates for you, &

On-going incentives and rewards

Opportunities for professional growth

Job summary

Focus Hotels Management Limited is recruiting for a dedicated Housekeeper at the Polo Club Hotel, a luxury venue set on 600 acres in Warwickshire. You will uphold exceptional cleanliness across bedrooms, corridors, function rooms and public areas.

You will support the Assistant/Head Housekeeper, attend all health and safety training, and ensure guest property is stored securely. A positive, team-focused attitude and the ability to work under pressure are essential.

Qualifications

• Experience in hotel housekeeping is preferred.
• Attention to detail and pride in maintaining high standards.
• Able to follow health and safety guidelines and training.
• Willingness to attend training and develop skills.

Responsibilities

• Maintain cleanliness, hygiene and tidiness in bedrooms, corridors, function rooms and public areas.
• Assist with daily cleaning of assigned rooms, bathrooms and public areas to meet high standards.
• Report maintenance issues and follow up to ensure faults are rectified efficiently.
• Provide excellent guest service by anticipating needs and being courteous to all guests.
• Log and secure guest property left behind; resolve guest problems when possible and inform management.
• Attend all Health & Safety, Fire and Food Safety Training as directed by the Line Manager.
• Abide by Health and Safety at Work Act and safe systems of work.
• Complete any other reasonable tasks as requested by the Line Manager.

Skills

Cleanliness standards

Team player

Under pressure

Guest service

Job description

Who Are We

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development