Food and Beverage Supervisor

Dallas Burston Polo Club Hotel; England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free car parking

Uniform provided

Staff rate & Friends & Family

Job summary

The Polo Club Hotel in Warwickshire is seeking a Food & Beverage Supervisor to support the F&B Manager in daily restaurant and bar operations. You will lead by example, coach the team, and ensure exceptional guest experiences across all service areas.

You will drive guest satisfaction by training staff, resolving feedback, and maintaining high standards of cleanliness and presentation while ensuring cost controls and stock management are in place.

Qualifications

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility.
• Great communication skills so you can chat to our guests and of course the team.
• Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends.
• The ability to recognise what our customers want and need and be able to provide it.
• Have a genuine interest in providing hospitality to our customers. Confidence with systems and taking payments.

Responsibilities

• Assist the Food & Beverage Manager in day-to-day running of F&B operations, deputising in their absence.
• Ensure the department delivers the minimum Food and Beverage brand standards.
• Empower the team to handle all guest feedback and maintain service levels.
• Anticipate customer needs and enhance satisfaction to exceed expectations.
• Maintain cleanliness and adhere to company standards and safety policies.
• Ensure team uniforms and personal hygiene meet standards, and staff are punctual and courteous.
• Assist in forecasting and rotas to align with budgets and service needs.
• Help control costs through stock management and wastage reduction.
• Oversee monthly stocktakes and address discrepancies.
• Ensure staff induction and regular Check-Ins for development and guest satisfaction.

Skills

Supervisory experience

Communication skills

Flexibility

Customer service

Cash handling

Job description

The Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

As a Food & Beverage Supervisor, you will support the Food & Beverage Manager in the day-to-day operation of our restaurant and bar, ensuring the highest standards of service, presentation, and guest satisfaction are consistently maintained. Leading by example, you will deliver exceptional guest experiences, motivate and support the team, and ensure smooth service delivery across all areas. By exceeding guest expectations and creating memorable dining experiences, you will help drive guest loyalty, encourage repeat business, and contribute to the overall success of the hotel.

• To assist the Food & Beverage Manage in the day-to-day running of the Food & Beverage operations, ensuring the department is meeting all standards and objectives set. You’ll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service.
• To ensure the department as a function delivers the minimum Food and Beverage brand standards.
• To empower the team to be able to handle all guest feedback, both positive and negative.
• To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guests expectations are exceeded.
• Ensure that Company and legal standards for cleanliness are maintained within the department.
• Ensure that the team are dressed in the correct uniform, in line with Company Standards and understand the importance of personal hygiene.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
• To be involved in preparing, checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• To support in the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems and minimising wastage as per Company standards.
• Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards.
• Ensure all employees are inducted and trained according to Company standards and that team members are lead, motivated, developed and receive regular Check-In’s in order to achieve customer satisfaction and Company objectives.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• Any other tasks as delegated by your Line Manager.

Key Requirements

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends
• The ability to recognise what our customers want and need and be able to provide it
• Have a genuine interest in providing hospitality to our customers. Confidence with systems and taking payments. To be able to work well under pressure at times and multitask in a fast paced environment
• Ensure prompt resolution of customer complaints
• On going training and development
• Free car parking
• Uniform provided
• Focus Hotels Staff Rate and Friends and Family Rates, helping you travel all around hotels in the UK.