Supervisor

Pan Pacific London; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity

Job summary

Pan Pacific London is seeking a Restaurant Supervisor for Straits Kitchen Restaurant & Bar. You will oversee daily restaurant operations, lead the service team, and ensure gracious hospitality while upholding Pan Pacific London's standards.

Reporting to management, you will coordinate staff schedules, liaise with kitchen, and drive service quality, guest satisfaction and revenue. A passion for hospitality and meticulous organization are essential.

Responsibilities

• Oversee daily restaurant operations, ensuring the outlet is clean, organised and ready for service.
• Lead the service team, allocate duties, conduct briefings and support staff training.
• Ensure strong food and beverage knowledge and consistent service standards across the team.
• Deliver excellent guest experiences by anticipating needs, handling feedback and resolving complaints.
• Support management in improving service quality, increasing revenue and ensuring smooth restaurant operations.
• Coordinate staff schedules, attendance and breaks to ensure adequate service coverage.
• Liaise with the kitchen team regarding daily specials, menu changes and unavailable items.
• Ensure compliance with hotel policies, health and safety procedures, and grooming and uniform standards.

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Supervisor to become a valued member of our outstanding Straits Kitchen Restaurant team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Restaurant Supervisor in our Straits Kitchen Restaurant & Bar, you will be responsible for overseeing daily restaurant operations and ensuring exceptional, personalised guest experiences. As an ambassador of Pan Pacific London, you will lead by example, inspiring and supporting the service team to deliver gracious and genuine hospitality while maintaining the highest service standards. Working closely with the restaurant management team, you will help drive operational efficiency, support team development and ensure every guest enjoys a seamless and memorable dining experience. This is a dynamic and rewarding role requiring excellent organisational skills and a genuine passion for hospitality. Your responsibilities will include, but are not limited to:

• Oversee daily restaurant operations, ensuring the outlet is clean, organised and ready for service.
• Lead the service team, allocate duties, conduct briefings and support staff training.
• Ensure strong food and beverage knowledge and consistent service standards across the team.
• Deliver excellent guest experiences by anticipating needs, handling feedback and resolving complaints.
• Support management in improving service quality, increasing revenue and ensuring smooth restaurant operations.
• Coordinate staff schedules, attendance and breaks to ensure adequate service coverage.
• Liaise with the kitchen team regarding daily specials, menu changes and unavailable items.
• Ensure compliance with hotel policies, health and safety procedures, and grooming and uniform standards.

YOUR BENEFITS WORKING AS A RESTAURANT SUPERVISOR AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility

All applicants for the role of Supervisor must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.