Security Officer

Pan Pacific Hotels Group; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity

Job summary

Pan Pacific London is seeking a Security Officer for its Safety & Security Department to safeguard guests and staff while delivering exceptional, personalised experiences. You will be the ambassador of Pan Pacific London, supporting a safe environment and upholding luxury hospitality standards.

You will patrol premises, manage access control, and respond professionally to incidents. The role requires a guest-focused, calm, and proactive professional committed to excellence.

Qualifications

• Guest-focused approach with a professional demeanor.
• Calm and confident under pressure, with strong interpersonal skills.
• Detail-oriented with genuine pride in work and customer care.
• Commitment to excellence and creating memorable experiences for guests.

Responsibilities

• Patrol all hotel floors to maintain safety.
• Carry out documented fire route patrols.
• Escort any disruptive individuals off property following SOP.
• Control access so only current associates enter via the designated entrance.
• Operate and be fully conversant with hotel locking systems and key allocation.
• Record and investigate lost property to trace and restore it.
• Report hazards to HODs and update the accident book after investigations.

Skills

Guest focus

Calm under pressure

Professionalism

Empathy

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focusedSecurity Officerto become a valued member of our outstanding hotelSecurity Team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Security Officer in our Safety & Security Department, you will play a key role in delivering exceptional,personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment toexcellence. Your responsibilities will include, but are not limited to:

• To patrol allfloors
• To carry outdocumented fire route patrols
• To assist inescorting any persons acting undesirably off the premises, using thedepartmental SOP
• To ensure thatonly current associates are permitted to enter the hotel via the designatedassociate entrance and to ensure that all ex-associates do not enter thecompany premises to ensure all contractors and visitors are recorded and issuedvisitor and contractor passes
• To be fullconversant in the use of the hotel locking systems to allocate associate keysaccordingly and to delete all reported missing keys as instructed
• To ensure that all property reportedlost on the premises is correctly recorded and enquiries made to trace andrestore it
• To report and inform HODs of anyhazards to safety that comes to your notice
• To update the accident book, follow upon all accident investigations

YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

Access to Mental Health First Aiders

An extra day off to celebrate your birthday

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity Policies

Eye Care Voucher Scheme

Social and Employee Wellness Activities

Employee Assistance Programme, including 24/7 virtual GP and financial advisors

Two hotel-wide social events per year, plus additional team gatherings

Flexible Work Policy

Complimentary dry cleaning for uniforms and work attire

Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

Guest Experience Programme

50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London

30% Discount on internal spa treatments

30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

Complimentary meals prepared daily by our chefs

Two fully paid Study Days per year (in addition to annual leave)

Two fully paid Volunteer Days per year (in addition to annual leave)

Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

Additional perks through YuLife

Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) |Catey Awards
• Hotel of the Year – London (2022/2023) |AA Hospitality Awards
  
• Best Employer of the Year (2026) | Catey Awards
• Forbes Five-Star Rating |2022/2023
• Forbes Five-Star Rating |2023/2024
• Forbes Five-Star Rating |2024/2025
• Forbes Five-Star Rating |2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing |2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing |2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:

All applicants for the role ofSecurity Officermust have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary