Housekeeping Manager

Leonardo Hotels; London Borough of Croydon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Room rate discounts

Recognition vouchers

Thank You Week

Training & progression

Job summary

Leonardo Hotels in London Croydon is seeking a Head Housekeeper to lead the housekeeping department, ensuring exceptional guest experiences and adherence to company standards.

You will manage daily operations, drive KPI performance, and develop training and succession plans while collaborating with other hotel teams.

This role champions inclusivity and professional development, with opportunities for ongoing training and progression within the Leonardo Hotels estate.

Responsibilities

• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel's strategic objectives
• Think about the future by creating training and succession plans

Job description

The Head Housekeeper will direct the strategic initiatives and objectives of the Housekeeping department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Head Housekeeper, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll think creatively to ensure that all areas of the hotel are clean and well-presented, and continually think of new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests' expectations and create memorable moments.

If you're our ideal Head Housekeeper, you will:

• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel's strategic objectives
• Think about the future by creating training and succession plans

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!