Housekeeping Manager

Leonardo Hotel Management (UK) Limited; Croydon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Special room rates on Leonardo Hotels

Company-wide recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training programmes

Clear progression paths

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Head Housekeeper to lead the housekeeping team, ensuring a spotless, well-presented hotel and exceptional guest experiences across the Leonardo Hotels estate. You will drive day-to-day operations, uphold service standards and act as an ambassador for the brand.

You’ll shape training and succession plans, monitor KPIs, and partner with other departments to deliver on strategic objectives while maintaining a respectful, inclusive workplace

Responsibilities

• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel’s strategic objectives
• Think about the future by creating training and succession plans

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Head Housekeeper will direct the strategic initiatives and objectives of the Housekeeping department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Head Housekeeper, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll think creatively to ensure that all areas of the hotel are clean and well‑presented, and continually think of new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests’ expectations and create memorable moments.

If you’re our ideal Head Housekeeper, you will:

• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel’s strategic objectives
• Think about the future by creating training and succession plans

Some of the perks our Housekeeping Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Housekeeping Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.