Travel Claims Specialist – Hybrid (Cardiff)

Yolk Recruitment; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

33 days annual leave (25 + 8 bank hol)

Nest Pension scheme

Refer a friend scheme

Cycle to Work

Dedicated Employee Assistance Program

Technology Discounts

Optional Healthcare Cash Plan

Optional Denplan Dental Insurance

Job summary

Yolk Recruitment is partnering with a Cardiff-based insurer to recruit a Travel Claims Handler for a hybrid role (2–3 days in office, rest at home). You will manage travel claims end-to-end, assess indemnity and negotiate settlements while maintaining high service standards for UK and international travel.

Ideal candidates include graduates or those with claims experience who are data-driven, organised and customer-focused.

Qualifications

• Experience in handling claims or customer-facing roles.
• Able to work in a fast-paced environment.
• Comfortable using data to identify trends.
• Excellent communication skills are essential.
• Organised and able to meet daily/weekly targets.

Responsibilities

• Assess indemnity, liability and quantum on travel claims.
• Identify fraud indicators and recovery opportunities.
• Support the Claims Team Leader with daily department activity.
• Proactively manage caseload and priorities.
• Negotiate settlements with customers.
• Provide exceptional service to customers and maintain quality standards.
• Adhere to regulatory and company compliance procedures.

Skills

Confident communicator

Data-driven

Self-motivated

Organised

Team player

Education

Recent graduate

Tools

Data analysis tools

Job description

Yolk Recruitment is partnering with a Cardiff-based insurer to recruit a Travel Claims Handler for a hybrid role (2–3 days in office, rest at home). You will manage travel claims end-to-end, assess indemnity and negotiate settlements while maintaining high service standards for UK and international travel.

Ideal candidates include graduates or those with claims experience who are data-driven, organised and customer-focused.