Travel Claims Specialist – Hybrid Cardiff

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Nest Pension scheme

Discounted Gym Membership

Cycle to Work scheme

Refer a friend scheme

Job summary

Yolk Recruitment Ltd in Cardiff is seeking a Travel Claims Handler to join a growing insurance services team. This hybrid role combines in-office days with working from home, handling travel insurance claims end-to-end and delivering a high standard of customer service.

You will assess indemnity, liability and quantum, identify fraud indicators, support the Claims Team Leader, manage a pro-active caseload and negotiate settlements while maintaining compliance and quality standards.

Qualifications

• Recent graduate looking a new challenge.
• Previous experience in travel insurance claims is ideal - but not essential.
• Confident communicator who can build rapport with customers and third parties.
• Comfortable using data to spot trends and make informed decisions.
• Self-motivated and able to work independently as well as part of a team.
• Organised and able to meet daily and weekly targets.

Responsibilities

• Assessing indemnity, liability and quantum on travel claims.
• Identification and referral of fraud indicators and recovery opportunities.
• Support the Claims Team Leader with day to day departmental activity.
• Pro-active case load management.
• Negotiating settlement of claims.
• Providing exceptional service to our customers.
• Actively seek and provide input that may lead to improved operational processes within the claims area.
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company's expectations.
• Be conversant with the business' compliance procedures and risks to ensure compliance with all regulatory and legislative requirements.

Skills

Customer service

Communication

Data analysis

Education

Recent graduate

Job description

Yolk Recruitment Ltd in Cardiff is seeking a Travel Claims Handler to join a growing insurance services team. This hybrid role combines in-office days with working from home, handling travel insurance claims end-to-end and delivering a high standard of customer service.

You will assess indemnity, liability and quantum, identify fraud indicators, support the Claims Team Leader, manage a pro-active caseload and negotiate settlements while maintaining compliance and quality standards.