House Manager

TN United Kingdom; Knutsford; On-site; GBP 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen im Bereich der Seniorenwohnanlagen sucht einen engagierten Hausmanager, der die Lebensqualität der Bewohner verbessert und deren Unabhängigkeit unterstützt. In dieser Rolle sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich und fördern die Gemeinschaft durch soziale Veranstaltungen. Sie werden Teil eines dynamischen Teams, das sich um das Wohlbefinden der Bewohner kümmert und ihnen ein sicheres und angenehmes Umfeld bietet. Wenn Sie eine Leidenschaft für die Unterstützung von Menschen haben und in einem positiven Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Betriebliche Altersvorsorge

Lebensversicherung

Mitarbeiterunterstützungsprogramm

Flexible Arbeitszeiten

Generöse Urlaubsansprüche

Qualifications

• Erfahrung im Kundenservice und hohe Kommunikationsfähigkeiten erforderlich.
• Proaktive Einstellung und Fähigkeit, in dynamischen Umgebungen zu arbeiten.

Responsibilities

• Verwaltung der Front-Office-Dienste und Unterstützung der neuen Bewohner.
• Organisation von sozialen Aktivitäten zur Förderung des Gemeinschaftsgefühls.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Microsoft Word

Microsoft Outlook

Education

Erfahrung im Kundenservice

Erste-Hilfe-Zertifizierung

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

About McCarthy Stone

McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Centennial Place in Knutsford.

Set in a thriving market town in Cheshire, on the outskirts of its traditional cobbled streets, our Knutsford Retirement Living development features 46 one- and two-bedroom luxury apartments.

Details

Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement in a beautiful environment.

About the Role of a House Manager

We seek a customer-centric House Manager to uphold our high standards of customer service. The role focuses on enhancing homeowners’ quality of life and supporting their independence. Responsibilities include delivering high-quality customer service, managing front of house and facilities, and building a community through events and meetings.

Key Duties

• Welcoming new homeowners and supporting their settling-in process.
• Providing professional front of house service and managing visitors.
• Being the first point of contact for homeowners, offering support and advice.
• Collaborating with partners and suppliers to ensure smooth estate operations.
• Representing McCarthy Stone to families and friends of homeowners.
• Handling homeowner issues with confidentiality and sensitivity.
• Managing gardens and grounds to maintain a safe, secure, and pleasant environment.
• Facilitating social activities and promoting community engagement.
• Ensuring compliance with health and safety regulations.

Candidate Competencies

• Excellent communication skills and a proactive attitude.
• Experience in customer service roles.
• Professional approach with high standards.
• Ability to handle a dynamic, varied role.
• Resilience and effective problem-solving skills.
• Basic knowledge of health and safety (advantageous).
• Proficiency in Microsoft Word and Outlook.
• First aid qualification (preferred, training provided).

Training and Development

As part of McCarthy Stone, you'll receive comprehensive training, including first aid, safety, Dementia Friends, and more, to support your career growth.

Interested?

Could this role be the perfect job for you?