Junior Assistant House Manager

Legends/ASM Global Europe; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in live events is seeking a Junior Assistant House Manager to support venue operations and customer service. This role involves supervising staff, ensuring venue readiness, and providing excellent customer experiences. The ideal candidate will have strong administrative skills and experience in customer service, making this an exciting opportunity for those looking to grow in the events sector. Join a dynamic team dedicated to delivering memorable experiences at one of Manchester's premier venues.

Benefits

25 days of annual leave

Life Assurance policy

Healthshield support

Employee Assistance Programme

Eye care vouchers

Qualifications

• Experience in customer service and cash handling is essential.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Supervise stewards and volunteers during events.
• Assist with staff training and development.

Skills

Customer service experience

Cash handling experience

Microsoft Office proficiency

Strong administrative skills

Interpersonal skills

Knowledge of H&S legislation

Supervisory experience

Workforce management systems experience

Training delivery experience

Tools

Humanforce

Job description

Join to apply for the Junior Assistant House Manager role at Legends/ASM Global Europe

About ASM Global and Legends

We are ASM Global, hosting live events worldwide across a network of over 350 venues, including stadiums, arenas, conference centers, and theatres. Our mission is to connect the world through inspiring and innovative spaces that bring people together.

About Bridgwater Hall

Located in Manchester, The Bridgewater Hall hosts over 300 performances annually, ranging from classical to pop, and serves as a venue for conferences and events.

Role Overview

The Junior Assistant House Manager will support our House department operationally and administratively, ensuring venue readiness and providing excellent customer service, including staff training and development.

What We Offer

• 25 days of annual leave
• Life Assurance policy
• Healthshield support for healthcare costs
• Employee Assistance Programme (EAP) for mental health
• Eye care vouchers

Key Responsibilities

• Supervise stewards and volunteers during events
• Assist with staff training and development
• Prepare venue areas for events
• Organize staff duty rosters and assist in staffing
• Support management in operational tasks, including cashing up and stock control

Future Responsibilities (post-training)

• Manage secondary sales and banking
• Oversee merchandising activities
• Coordinate with promoters and event organizers
• Act as Duty Manager for lower capacity events
• Create staff rosters using Humanforce

Key Skills and Experience

• Customer service and cash handling experience (essential)
• Proficiency in Microsoft Office applications (essential)
• Strong administrative and interpersonal skills (essential)
• Knowledge of H&S legislation (advantageous)
• Experience in supervisory roles in retail, hospitality, or events (advantageous)
• Experience with workforce management systems (advantageous)
• Experience in training delivery (advantageous)

Additional Information

We are committed to diversity, inclusion, and equal opportunities. Flexible working options and reasonable adjustments are available. Applications are reviewed on a rolling basis, so early submission is encouraged.