House Manager

Places for People; City Of London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback

Remote GP access

Study/qualification sponsorship

Pension scheme (matched)

Life assurance (4x salary)

Our Place Rewards discounts

Job summary

Places for People in London is seeking a professional House Manager for our RMG development. You will be the welcoming face for residents and visitors, delivering outstanding customer service while keeping the building safe, secure, and pleasant to live in.

The role is on-site at Kings Lodge, HA4 8NH, Monday to Friday 8am–3pm. The ideal candidate has Front of House/concierge experience, CCTV knowledge, and a calm, courteous manner under pressure.

Qualifications

• Experience in front of house/concierge in high-end residential settings.
• Ability to monitor CCTV and manage visitor access with discretion.
• Calm and courteous under pressure with strong organisational skills.

Responsibilities

• Provide a warm welcome to residents and guests and handle queries professionally.
• Conduct regular building checks to ensure cleanliness, security and safety.
• Manage deliveries, post, and visitor access; log keys to contractors.
• Report repairs and safety issues to the Senior Property Manager promptly.
• Follow fire safety and health and safety SOPs and monitor shared spaces.

Skills

Front of House

Customer Service

Calm Under Pressure

Attention to Detail

Education

Health & Safety qualification

Tools

CCTV monitoring

Job description

About the Role

We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?? On site at a development in?Kings Lodge, HA4 8NH.

Working Pattern Monday to Friday 8am - 3pm.

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy & professionalism
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
• Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building
• to cause a safety issues.
• Issuing and logging keys responsibly to contractors
• Proactively addressing cleaning and maintenance issues
• Following fire safety and health and safety SOP's
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
• Reporting any building and or reactive repairs to the SPM

What We're Looking For

• Front of House/concierge experience in high-end residential buildings or developments?
• Experience monitoring CCTV and managing visitor access,
• A Health and Safety Qualification is desired though not essential.
• Calm, courteous, and professional under pressure,
• Strong organisational skills and attention to detail,
• Honest, reliable, punctual, and well-presented,
• Able to use initiative and prioritise workload,
• Confident handling complaints and difficult situations.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry

you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount),
• plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%)
• and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!