Concierge - evenings

Places for People; Slough; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Healthcare cashback plan

Pension scheme matched up to 7%

Life assurance 4x annual salary

Our Place Rewards discounts

Job summary

Residential Management Group (RMG) at Horlicks Quarter, Slough, seeks an Evening Concierge to welcome residents and guests, deliver outstanding service, and maintain a safe, pleasant living environment. This part-time role runs 7pm–12am on a 4-on, 4-off cycle.

You will conduct building checks, monitor CCTV, manage visitor access and deliveries, log keys, and assist with maintenance issues, while staying calm, courteous, and well-presented under pressure.

Qualifications

• Customer service experience in a residential or hospitality setting.
• Strong communication and problem-solving abilities.
• Ability to stay calm and professional under pressure.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks; keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post in line with procedures.
• Issue and log keys responsibly.
• Proactively address cleaning and maintenance issues.
• Ensure bikes are stored correctly and address unattended bikes.

Skills

Customer service

Communication

Calm under pressure

Organisational skills

Punctual & well-presented

Initiative & workload prioritisation

Handling complaints

Education

SIA licence

CCTV qualification

Job description

Residential Management Group (RMG) is a market‑leading Property Management Company.

We're looking for a professional and personable Evening Concierge to join our team at Horlicks Quarter in Slough. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

This is a part‑time role, working 7pm-12pm on 4 days on, 4 days off basis.

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues
• Ensuring bikes are stored correctly and issuing warnings for unattended ones

What We're Looking For

• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organisational skills and attention to detail
• Honest, reliable, punctual, and well‑presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Desirable Extras

• Experience with a reputable, market‑leading developer
• SIA, door, and/or CCTV qualification
• Membership of a relevant professional association
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 25 days holiday
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous, fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!