House Manager

CIH International Housing Group; Cartmel; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Aynsome Manor in the Lake District is seeking an experienced House Manager to oversee daily operations, guest care and the overall guest experience in a luxury boutique setting.

The role is full-time, permanent, with live-in accommodation provided. You will manage check-ins/outs, housekeeping standards, breakfast service, reservations, admin and ensure GDPR, health and safety compliance while delivering exceptional hospitality.

Qualifications

• Experience managing or operating a luxury guest house, boutique hotel, country house or similar hospitality business.
• Strong guest-facing customer service skills.
• Hands-on housekeeping experience with exceptional attention to detail.
• Experience delivering breakfast or light food and beverage service.
• Strong organisational and administrative skills.
• Confidence using booking systems, email and Microsoft Office.
• Flexible, can-do attitude and willingness to get involved wherever needed.
• Ability to work independently and create a welcoming home-from-home atmosphere for guests.

Responsibilities

• Welcome guests from arrival to departure and manage check-ins/check-outs.
• Coordinate guest communications and anticipate needs.
• Maintain impeccable guest rooms and public areas; oversee housekeeping.
• Deliver high-quality breakfast and manage dietary requirements.
• Manage reservations and guest enquiries across channels.
• Maintain booking records and assist with invoicing and daily admin.
• Ensure GDPR compliance and confidentiality.
• Support health and safety and team members.

Skills

Guest services

Housekeeping

Breakfast service

Reservations management

Administrative skills

Independent work ethic

Attention to detail

Tools

Booking systems

Microsoft Office

Job description

House Manager - Hospitality: Aynsome Manor, Cartmel

Salary: Up to £45,000 per annum

Location: Aynsome Manor, Cartmel, Lake District

Contract: Full Time, Permanent

Accommodation: Live-in accommodation provided

About Aynsome Manor

Nestled within the stunning Lake District National Park, Aynsome Manor is a luxury boutique retreat offering guests an exceptional level of personalised service in a unique and tranquil setting.

We are seeking an enthusiastic and experienced House Manager to become the heart of the Manor. This is a rare opportunity for someone who shares a passion for hospitality, enjoys working with a team, and takes pride in creating unforgettable guest experiences.

The Opportunity

As the House Manager, you will be responsible for the day-to-day operation of Aynsome Manor, ensuring the highest standards of hospitality, presentation and guest care are maintained at all times.

Working as a team, you will take ownership of guest hosting, housekeeping operations, breakfast service, reservations administration and the overall upkeep of the property. This is a hands-on role where no two days are the same, and where attention to detail and genuine hospitality make all the difference.

What You’ll Be Doing

Delivering Exceptional Guest Experiences

• Acting as the welcoming face of the Manor from guest arrival through to departure.
• Managing check-ins, check-outs and guest communications.
• Building strong relationships with guests and anticipating their needs.
• Providing local recommendations and creating memorable experiences.
• Handling guest requests and resolving any issues professionally and discreetly.

Managing Housekeeping & Standards

• Ensuring all bedrooms, bathrooms and guest areas are maintained to impeccable standards.
• Overseeing daily housekeeping, room servicing and changeovers.
• Managing laundry, linen and housekeeping supplies.
• Undertaking quality checks and maintaining luxury presentation throughout the property.
• Coordinating maintenance requirements and liaising with contractors where required.

Breakfast & Hospitality Service

• Preparing and delivering a high-quality breakfast service.
• Ensuring dietary requirements and allergen procedures are adhered to.
• Maintaining refreshment areas and guest amenities.
• Supporting the overall food and beverage experience of the Manor.

Reservations & Administration

• Managing reservations and guest enquiries across multiple channels.
• Maintaining booking systems and guest records.
• Supporting invoicing, payment processing and daily administration.
• Ensuring confidentiality and GDPR compliance at all times.

Property Care & Team Support

• Taking pride in the overall appearance and upkeep of the Manor and grounds.
• Ensuring health and safety procedures are followed.
• Maintaining operational records and compliance documentation.
• Supporting seasonal and casual team members where required.

About You

We are looking for someone who is warm, personable and genuinely passionate about hospitality.

You'll ideally bring:

• Previous experience managing or operating a luxury guest house, boutique hotel, country house, B&B or similar hospitality business.
• Strong guest-facing customer service skills.
• Hands-on housekeeping experience with exceptional attention to detail.
• Experience delivering breakfast or light food and beverage service.
• Strong organisational and administrative skills.
• Confidence using booking systems, email and Microsoft Office.
• A flexible, can-do attitude and willingness to get involved wherever needed.
• The ability to work independently, take ownership and create a welcoming home-from-home atmosphere for guests.

Why Join Us?

• Competitive salary package with commission opportunity.
• Live in accommodation provided.
• Opportunity to live and work in the heart of the Lake District.
• Autonomy to make a real impact within a luxury boutique environment.
• Be part of a growing hospitality business focused on exceptional guest experiences.
• Holiday entitlement increasing with service.
• Pension and company benefits in line with company policy.

Join the Aynsome Manor Team

This is a fantastic opportunity for an experienced hospitality professional seeking a lifestyle role in one of the UK's most beautiful destinations.

If you enjoy creating exceptional guest experiences, take pride in maintaining the highest standards and are looking for your next adventure, we'd love to hear from you.

Department Sedgwick Scott Locations Aynsome Manor , Cark Manor , Cartmel