Housekeeping Manager

Sykes Cottages; Bourton-on-the-Water; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus scheme linked to company/

Generous holiday allowance + long‑serv

Option to purchase extra holiday days

Birthday day off

2 volunteering days per year

Enhanced parental leave

Pension scheme

Staff discounts

Job summary

Manor Cottages, part of Sykes Holiday Cottages, is seeking a Housekeeping Manager in Bourton-on-the-Water to lead our local housekeeping team and oversee day-to-day operations across managed properties.

You will recruit, train and schedule staff, coordinate linen and stock, inspect properties and work with suppliers to maintain top standards and guest satisfaction.

Qualifications

• Proven track record of successfully managing people and teams.
• High level of attention to detail.
• Strong organisational skills.
• Ability to think on your feet and problem solve.
• Ability to prioritise workloads.
• Excellent interpersonal and communication skills.
• IT literate – MS Office and databases.
• Full & clean driving licence.

Responsibilities

• Oversee day-to-day operation of housekeeping for brand properties to deliver flawless guest experience.
• Recruit and train local housekeeping team; manage self-employed cleaners and checkers.
• Ensure properties are inspected within timeframes and visits per day.
• Create and manage staff rosters, holidays, and sickness all year.
• Collaborate with other departments and suppliers to address issues promptly.
• Build rapport with suppliers to address improvements.
• Maintain cleanliness standards and liaise with suppliers for improvements.
• Coordinate linen delivery, packing, labeling and stock control.
• Keep records of materials and stock in the warehouse.
• Cover on-call out of hours on a rota basis.

Skills

Team leadership

Attention to detail

Organisational skills

Problem solving

Prioritisation

Interpersonal skills

IT literacy

Driving licence

Job description

Join our thrivingManor Cottages Team!

• Salary: £28,500 per annum
• Working Pattern: 37.5 hours per week, working 5 days out of 7, 9am until 5:30pm.
• Location: Our lovely Bourton-On-The-Water location.

About the Role:

Our Housekeeping Manager isa key support function infacilitatingthe operational requirements for ourlocalBrand managed properties.Managing the day-to-day operation of theHousekeepingfunction.Leading andManagingour team of dedicated Housekeepers to ensure that guest experience ismaximised at all times.Ensuringproperties are presented andmaintainedto a high standard with regards to housekeeping and all related linens.

What You’ll Do

• Participating in the day-to-day operation of the BrandPropertyservices housekeeping function, ensuring ourhigh standardsaremaintainedto ensure our guest experience isdeliveredflawlessly.
• Recruitment of our team of local Housekeepers, including training,coachingandcontinuous improvement. Responsible for the recruitment of any self-employed cleaners and checkers.
• Ensuring our portfolio of properties are inspectedin line with companytimeframesandobjectivesand all Housekeepers arevisiting the required number of properties per day.
• Devising and Managing staff rota’s, including managing holiday requests and sickness, ensuringoptimumstaffing levels at all times.
• Working closely with other departments in the business and suppliers to report any issues needing addressing,in a timely mannerand following up to ensureany issues have been resolved satisfactorily.
• Building essential rapport with our suppliers and cleaners,in order tofeedbackpractically onany issues requiring improvement or correction.
• Ensuring that cleanliness standards aremaintainedto the required level and addressing with supplierswhere standards are not metand making suggestions for improvement.
• Organise delivery of linen from laundry supplier,packand label asappropriate foreach property and arrange for delivery to properties asappropriate foreach guest stay.Ensuringstock is appropriately accounted for, recording anyshortfalls and rejects.
• Control stock levels of welcome packs, pack asrequiredfor each guest stay and organise delivery to the properties.
• Keep complete records of all materials and stock that go through the warehouse.
• Covering on-call out of hoursassistance, on a rota basis, to our property owners and guests.

What You’ll Bring

• Proventrack recordof successfully managing people and teams
• High levelof attention to detail
• Strong organisational skills
• Ability to think on your feet and problem solve
• Ability to prioritise workloads
• Excellent interpersonal and communication skills
• IT literate - MS office and databases
• Full & clean driving licence

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

Bonus Points For

• PreviousHousekeeping Experience
• Knowledge of basic property maintenance
• Knowledge of COSHH and manual handling
• Strong local knowledge

Who Are Manor Cottages?

Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.

Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.

Why You’ll Love Working With Us

At Manor Cottages & Sykes, we believe in rewarding our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.