House Manager

McCarthy Stone; Brentwood; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retirement living provider is seeking a House Manager for their estate in Brentwood, Essex. In this role, you will provide exceptional customer service, manage supplier relationships, and ensure residents enjoy a safe and welcoming environment. The ideal candidate should have previous experience in a customer-facing role, excellent communication skills, and a proactive approach. Additional training will be provided for First Aid and Health & Safety. This part-time role offers a chance to make a meaningful impact in a community-focused environment.

Benefits

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Generous annual leave

Qualifications

• Proactive attitude and professionalism in high-quality service.
• Ability to engage warmly with residents and their families.
• Willing to obtain First Aid certifications.

Responsibilities

• Welcome new homeowners and help them settle in.
• Provide front-of-house service for visitors.
• Manage supplier relationships for daily operations.
• Organize social events and resident meetings.
• Ensure compliance with Health and Safety requirements.

Skills

Excellent communication skills

Customer-facing experience

Problem-solving

Event organization

Tools

Microsoft Word

Outlook

Job description

House Manager Retirement Living

Location: Sanders Court estate in Brentwood Essex

Hours: 25 hours per week (Monday to Friday all year round)

Salary: 18798.00 per year plus benefits and bonus

We do not currently offer sponsorship; applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi‑tasking, problem‑solving and event organisation?

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Brentwood Essex.

Why Work with McCarthy Stone

We offer a rewarding role with a range of employee benefits including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants and more)

Role Overview

As House Manager you’ll be the friendly professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key Responsibilities

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners, families and friends
• Handling resident concerns with sensitivity, confidentiality and respect
• Overseeing estate management including communal areas, gardens and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer‑facing or service management role
• Demonstrates professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

Apply Now

If you’re looking for a meaningful part‑time role that combines responsibility, variety and community impact we’d love to hear from you.

Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

Please Note

McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship; applicants must have the right to work in the UK.