House Assistant

Future plc; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected charity organization in City of Westminster seeks a proactive House Assistant to ensure smooth daily operations. The role includes welcoming visitors, managing bookings, and supporting sustainability efforts within the House. Ideal candidates have customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment. Join a supportive team that values empathy, collaboration, and making a positive impact on breast cancer care.

Benefits

Supportive team environment

Training for key responsibilities

Opportunities to grow skills

Qualifications

• Experience in a customer-facing or front-of-house role.
• Comfortable working in a fast-paced, dynamic environment.
• Experience with administration and record-keeping.
• Some experience with basic maintenance or housekeeping duties.

Responsibilities

• Open and close the House; perform daily checks.
• Provide a warm welcome to every visitor.
• Manage the main info@ inbox and booking calendars.
• Support and train volunteers.

Skills

Customer-facing experience

Team collaboration

Microsoft Outlook proficiency

Excellent communication skills

Time-management

Health and safety principles

Tools

Microsoft Word

Microsoft Excel

Job description

We're looking for a proactive, practical and people‑focused House Assistant to help keep Future Dreams House running smoothly day‑to‑day. This role is a mix of front‑of‑house, operations and sustainability work, ensuring the building feels like a five‑star space for visitors, volunteers and staff alike.

Responsibilities

• House Operations & Maintenance: Open and close the House; carry out daily security, safety and presentation checks; keep all spaces tidy, clean and well‑stocked; run errands such as supermarket and post office trips; manage waste, recycling and laundry; set up rooms for workshops and events; support minor maintenance tasks and contractor visits.
• Front of House & Visitor Support: Provide a warm welcome to every visitor; help sign‑in, complete forms and find destinations; offer refreshments and give tours; answer phone and email enquiries with empathy and efficiency; support booking systems and maintain accurate calendars.
• Administration & Communications: Manage the main info@ inbox; keep room and workshop booking calendars up to date; handle incoming and outgoing post, including packaging, labelling, post office runs and recycling; respond to information requests and distribute leaflets and visitor materials.
• Volunteer Support: Work alongside volunteers, guiding and supporting them through tasks; coordinate volunteer activity, especially with the House Manager away; provide simple on‑the‑job training for front desk support, room set‑up and kitchen duties.
• Sustainability: Act as the sustainability champion; promote eco‑friendly practices around energy use, recycling, waste reduction and sourcing; help shape and track progress against sustainability goals; engage the team and volunteers in greener ways of working.
• Health & Safety: Act as First Aider and Fire Marshal (full training provided); support fire safety checks, drills and wider health & safety procedures; help during evacuations and report any incidents or hazards promptly.
• Organisational Support: Work collaboratively with colleagues across programmes, fundraising and operations; support internal and external events as needed; carry out any other reasonable duties within the role.

Benefits

• Supportive, friendly team environment at a beautiful House in King’s Cross.
• Training for key responsibilities (including First Aid, Fire Marshal duties and systems training).
• Opportunities to grow skills across operations, visitor services, events and sustainability.

Essential Experience

• Experience in a customer‑facing or front‑of‑house role.
• Comfortable working in a fast‑paced, dynamic environment.
• Experience working effectively as part of a team.
• Some experience with administration and record‑keeping.
• Experience with basic maintenance or housekeeping duties.

Skills & Knowledge

• Confident using Microsoft Outlook, Word and Excel.
• Ability to navigate online booking platforms and digital systems (training provided).
• Excellent verbal and written communication skills.
• Strong organisation and time‑management; able to juggle multiple tasks.
• Basic understanding of health and safety principles (or willingness to learn).
• Calm, professional approach when under pressure or dealing with sensitive situations.

Personal Qualities

• Embodies our values: Empathy, Inclusion, Collaboration, Honesty, Adaptability.
• Passionate about delivering an exceptional visitor experience.
• Proactive, hands‑on and eager to "muck in" wherever needed.
• Professional yet warm and approachable.
• Resilient and capable of supporting visitors and colleagues in emotionally sensitive situations.
• Strong attention to detail and pride in high standards.
• Enthusiastic about sustainability and making a positive impact on the environment.

About Future Dreams

Future Dreams is a breast cancer charity with a simple but powerful mission to support the future of breast cancer care.