Hotel Team Leader

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the Adagio Aparthotels London City East as a Reception Team Leader and lead the front-of-house operations in a vibrant environment. This role is ideal for motivated candidates with hospitality experience, exceptional customer service skills, and the ability to inspire a team. You will enjoy competitive pay, benefits, and a supportive atmosphere for career development.

Benefits

Competitive salary tailored for top talent.

Access to the global Accor Plus benefits program.

Career growth and development opportunities.

Employee meal during shifts.

Recognition programs.

Qualifications

• Proven experience in a supervisory or team leader role within hospitality.
• Proficiency in PMS - Opera Cloud is mandatory.
• Exceptional customer service skills and a guest-focused approach.

Responsibilities

• Lead and inspire a reception team to deliver exceptional guest service.
• Oversee daily operations including reservations and guest inquiries.
• Train and mentor team members on brand standards.

Skills

Customer Service

Leadership

Organisational Skills

Multitasking

Problem Solving

Communication

Tools

PMS - Opera Cloud

Job description

Company Description

Adagio Aparthotels, London City East!

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

Adagio London City East is home to 132 modern apartments.Our aparthotel is ideally located in the heart of London, right next to the Tower Of London and Tower Bridge

Job Description

Are you ready to lead the front-of-house operations at a vibrant aparthotel in the heart of London? Join us at Adagio Aparthotels London City East as a Reception Team Leader and be part of a global brand that values excellence, diversity, and innovation.

About Us
Adagio Aparthotels, part of the Accor family, combines the best of hotel service with the freedom of apartment living. With a focus on providing memorable guest experiences, our team is the cornerstone of our success.

Your Role:
As the Reception Team Leader, you will:

• Lead and inspire a dynamic reception team to deliver exceptional guest service.

• Act as the first point of contact for guest inquiries and ensure smooth check-in/out processes.

• Oversee daily operations, including reservations, billing, and front desk administration.

• Monitor and optimise the use of PMS - Opera Cloud to manage reservations and ensure operational efficiency.

• Train and mentor team members, ensuring adherence to Adagio and Accor brand standards.

• Handle guest concerns with professionalism, turning challenges into positive outcomes.

• Assist with planning and executing guest engagement initiatives to enhance satisfaction and loyalty.

What We Offer

• Competitive salary tailored for top talent.

• Access to the global Accor Plus benefits program, including exclusive discounts, wellness programs, and travel perks.

• A supportive environment fostering career growth and development.

• Employee meal whilst on shiftand uniform provisions.

• Recognition programs to celebrate your contributions and achievements.

What We’re Looking For
We are seeking a strong and motivated candidate who embodies our values of service, leadership, and attention to detail. To succeed in this role, you must have:

• Proven experience in a supervisory or team leader role within hospitality, preferably in front desk operations.

• Proficiency in PMS - Opera Cloud is mandatory.

• Exceptional customer service skills and a guest-focused approach.

• Strong organisational and multitasking abilities.

• Excellent communication skills and the ability to lead and inspire a team.

• A keen eye for detail and a proactive problem-solving mindset.

• Flexibility to work shifts, including weekends and public holidays.

Application Process
If you are passionate about hospitality and ready to take the next step in your career, we’d love to hear from you! Please send your CV.

Join Us Today
Be part of a team where your talent is celebrated, and your career can thrive. Adagio Aparthotels London City East is waiting for you to lead the way!