Food & Beverage Team Leader

IBIS; London Borough of Hillingdon; On-site; Full time

Job summary

Join the ibis London Heathrow Airport as an F&B Team Leader, where you'll supervise a dynamic team, enhance service quality, and engage directly with guests. This role promises diverse opportunities in a fun, energetic environment, contributing to the hotel's success while ensuring customer satisfaction.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates globally

Accor Academy training and development

Qualifications

• Fluent in English is required.
• Ability to handle customer complaints effectively.
• Experience in Food and Beverage services is beneficial.

Responsibilities

• Supervise the Food and Beverage team for skill development.
• Ensure service quality and hygiene standards.
• Handle customer inquiries and complaints professionally.

Skills

Customer Service

Team Leadership

Sales Improvement

Job description

Company Description

• Contract Type: Permanent / Full Time
• Salary: £15.04per hour
• Start date: May2025
• Apply:Please send your application to [e-mail]
  
  

Our mission at ibis London Heathrow Airportis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
  
  

Job Description

• As our next F&BTeam Leader, you…
  
  

Behaves and acts in an exemplary fashion, embodying the brand mindset

Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development

Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards

Conveys the hotel's image through his/her attitude, professionalism and involvement in the field

Ensures that all products served to guests conform to standard and are of good quality

Develops revenue and profit margins

Helps the hotel meet its targets

Provides information for guests within his/her field of competence or directs them to the right person

Remains polite and courteous at all times whatever customers may request

Handling any complaints immediately and sensibly, and keeps the manager informed.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 356rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our F&B Team Leader, please click ‘apply’ now! We’d love to hear from you!

Additional Information

• One more thing…
  
  

By working at the ibis London Heathrow Airportyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.