Hotel Services Co-ordinator

The Methodist Church in Britain; England; On-site; GBP 18,000 - 26,000; Full time

Job summary

Arrowe Park Hospital's Facilities Department is recruiting several Hotel Services Co-ordinators to supervise daily domestic services staff. The role focuses on ensuring cleanliness meets the National Standards of Healthcare Cleanliness 2021 and the Trust's infection prevention guidelines.

Previous supervisory experience is desirable but not required; NVQ Level 3 in cleaning or equivalent is required. The successful candidates will join a team committed to safe, patient-centred service delivery.

Qualifications

• NVQ Level 3 in cleaning or equivalent.
• Supervisory or team-leading experience desirable but not essential.

Responsibilities

• Monitor and supervise daily domestic services staff to ensure standards.
• Ensure cleanliness aligns with National Standards of Healthcare Cleanliness 2021.
• Check timekeeping, duties and standards for staff.
• Confirm attendance, arrange cover for absences, and manage rotas.
• Record overtime and ensure health and safety procedures are followed.
• Raise requisitions for defects and monitor repairs.
• Communicate with wards and Hotel Services managers to maintain service.
• Train and assess new recruits and check documentation.

Skills

Communication

Delegation

Manual handling

Domestic services procedures

Education

NVQ Level 3 in cleaning

Job description

The Facilities Department at Arrowe Park Hospital is recruiting several Hotel Services Co-ordinators to supervise daily domestic services staff. The role centres on monitoring cleanliness so it meets the National Standards of Healthcare Cleanliness 2021 and the Trust's infection prevention and control guidelines. Previous supervisory experience is desirable rather than required. Applicants need an NVQ Level 3 in cleaning or an equivalent qualification.

What the job involves

• Monitor and maintain cleanliness in line with the National Standards of Healthcare Cleanliness 2021 and Trust infection prevention and control guidelines
• Supervise day-to-day domestic operations, checking timekeeping, duties and standards
• Confirm staff attendance, arrange cover for absences, adjust rotas and record overtime
• Ensure departmental policies and procedures are in place and followed, including health and safety, colour coding, COSHH and uniform
• Make sure accidents and incidents are reported immediately with the correct documentation completed
• Raise requisitions for defects and monitor them until repaired
• Communicate regularly with wards, departments and Hotel Services managers to keep the service fully functional
• Manage stock control in the area supervised
• Train and assess all new recruits and check their documentation is complete

What’s required

Qualifications

• NVQ Level 3 in cleaning or equivalent

Skills & knowledge

• Communicate easily and confidently with all levels of staff, patients and visitors
• Delegate, take control and defuse difficult situations professionally
• Apply manual handling techniques
• Know and operate domestic services procedures, including National Cleaning Standards, COSHH, health and safety, industrial relations, employee training, environmental issues, fire risks and relevant legislation

Other

• Instruct, accept instruction and work as part of a team
• Organise well and prioritise workloads
• Polite, friendly and welcoming manner with patients, visitors and colleagues
• Maintain a professional approach under pressure
• Follow Trust policies and procedures, including on smoking, drinking, timekeeping and uniform

Nice to have

• ILM Level 3 Introductory Certificate in First Line Management or equivalent
• Previous experience in a supervisory role