Hotel Services Co-ordinator

Transformation Unit; Upton; Remote; GBP 26,000 - 27,000; Part time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a Hotel Services Co-ordinator to supervise the daily domestic services operation at Arrowe Park Hospital. The role focuses on maintaining high cleanliness standards and a safe healthcare environment in line with NHS guidelines.

The ideal candidate will have strong communication skills, be flexible and capable of managing rosters and staff in a supervisory capacity.

Qualifications

• NVQ Level 3 in cleaning or equivalent.
• ILM Level 3 Introductory Certificate in first Line Management or equivalent.

Responsibilities

• Supervise day-to-day operation of domestic duties and monitor timekeeping, duties and standards.
• Organise cover for absences, adjust rotas and document overtime.
• Ensure compliance with Health & Safety, COSHH, Colour Coding, Uniform policies.
• Report accidents/incidents and complete required documentation.
• Oversee stock control and arrange requisitions for defects and repairs.
• Maintain regular communication with wards and Hotel Services.
• Collaborate with managers to maintain a fully functional service.
• Train and assess new recruits and ensure relevant documentation compliance.

Skills

NVQ Level 3 in cleaning

ILM Level 3 Introductory Certificate

Job description

Main area Estates and Hotel Grade Band 3 Contract Permanent: 7.15am-1.45pm Sat-Sun 12 hours per week, Morning Relief Sat-Sun 12 hours per week, 5.00pm-8.00pm Mon-Fri 15 hours per week 1.45pm-8.15pm Mon-Tue 12 hours per week Hours Part time - 12 hours per week (7.15am-1.45pm Sat-Sun 12 hours per week, Morning Relief Sat-Sun 12 hours per week, 5.00pm-8.00pm Mon-Fri 15 hours per week 1.45pm-8.15pm Mon-Tue 12 hours per week) Job ref 408-26-654

Employer Wirral University Teaching Hospital NHS Foundation Trust Employer type NHS Site Arrowe Park Hospital Town Upton Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 10/11/2026 23:59

Hotel Services Co-ordinator

Band 3

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

The Facilities Department are looking to recruit a number of hard working, enthusiastic individuals to join our Hotel Services Co-ordinator Team at Arrowe Park Hospital.

The role of Hotel Services Co-ordinator is the daily supervision of Domestic Services staff and to ensure that excellent standards of cleanliness are monitored and maintained within our Trust to provide a clean and safe healthcare environment that meets our patient’s expectations in line with the National Standards of Healthcare Cleanliness 2021 and our Trusts Infection Prevention and Control guidelines.

The candidate will be expected to have good communication and customer service skills, be flexible and adaptable and be passionate about delivering a high quality service with previous experience in a supervisory role being desirable.

Main duties of the job

• To supervise the day to day operation of domestic duties checking time keeping, duties and standards.
• Ensuring all staff have attended for duty and organising cover for any absences, adjusting rotas, documenting overtime.
• Understanding and ensuring that all departmental policies and procedures are in place and practised i.e. Health & safety, Colour Coding, COSHH, Uniform etc.
• Ensuring accidents/incidents are immediately reported and the correct documentation is completed.
• Ensure completion of requisitions for reporting defects and constant monitoring to ensure repair.
• Regular communication with wards/departments/Hotel Services
• Managers in order to maintain a fully functional service.
• Responsible for stock control in area of supervision.
• Training and on-going assessment of all new recruits together with the compliance of all relevant documentation.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the Hotel Services Co-ordinator position available at WUTH.

Person specification

Qualifications, Specific Experience & Training

• N.V.Q Level 3 in cleaning or equivalent.
• ILM Level 3 Introductory Certificate in first Line Management or equivalent.

Knowledge and Skills

• The ability to communicate easily and confidently with all levels of personnel, subordinates, colleagues, patients and visitors.
• The ability to delegate, take control and diffuse any situations that may arise, in a professional manner with the knowledge of personnel to contact for assistance if required
• To understand and apply the techniques of manual handling.
• To know, understand and operate the appropriate procedure for domestic services i.e. National Cleaning Standards, COSHH, Health and Safety, Industrial Relations, Employee Training Environmental Issues, Fire Risks/Precautions and compliance with National Acts and regulations.

Personal Attributes

• The ability to instruct and accept instruction and participate as a team member working alongside and together with subordinates if required.
• To process good organisation skills with the ability to prioritise workloads.
• Polite, friendly and welcoming manner when dealing with patients, visitors and colleagues.
• Able to maintain a professional approach when working under pressure.
• Able to conform to the trust’s policies and procedures i.e. smoking, drinking, timekeeping and uniform

General Information

You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.

By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.

Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).

The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.

Disclosure & Barring Service (DBS) Information

If the post you are applying for requires a Disclosure and Barring Service (DBS) check, please note that, in line with Trust policy, the cost of submitting and processing the DBS application for successful applicants will be met by the individual.

For substantive employees, the DBS costs are recovered through salary deductions following commencement in post in 3 equal instalments.

For bank workers and individuals appointed to honorary positions that require a DBS check, the cost must be paid in advance via the Trusts payment link before a start date can be confirmed.

Please note that DBS fees and any associated administration charges are subject to periodic review and may change from time to time.

The cost of the DBS check would vary depending on the level required for the role:

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at DBS Update Service - GOV.UK

Please note that it is the responsibility of applicants to assess their own eligibility for apprenticeship opportunities in relation to the role they are applying for. Eligibility is determined by specific residency requirements set by government funding rules and is assessed on a case-by-case basis. Our organisation cannot guarantee eligibility for all applicants.

UK nationals or individuals with the right of abode typically meet the residency requirement if they have been ordinarily resident in the UK, the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least three years prior to the start date of the apprenticeship.

Eligibility to work in the UK will be verified during the final stages of the selection process. All candidates must either already have the right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Please note that it is the responsibility of applicants to assess their own eligibility for visa sponsorship in relation to the role they are applying for. Our organisation cannot guarantee sponsorship for all roles, and eligibility is determined by the UK Home Office’s points-based immigration system on a case-by-case basis. For further information please see: Skilled Worker Visa Eligible Occupations and Codes .

For further details on skilled worker sponsorship, please consult the UK Home Office guidance: Skilled Worker visa: Overview - GOV.UK. Additionally, the New guidance for overseas applicants | NHS Employers provides helpful information on the recruitment process for candidates applying for roles in the UK.

It is the applicant’s responsibility to check that they meet the current English language requirements before submitting an application for a role where they would require a visa application. Full details are available here Skilled Worker visa: Knowledge of English - GOV.UK

This information does not constitute legal advice, and we strongly recommend seeking independent legal guidance tailored to your individual circumstances.

Safeguarding

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Children's Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

For further information please contact the Facilities department on 0151 604 7006