Hotel Services Co-ordinator

Wirral University Teaching Hospital NHS Foundation Trust; Wirral; On-site; GBP 21,000 - 30,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a Hotel Services Co-ordinator at Arrowe Park Hospital to supervise the daily Domestic Services team, monitor cleanliness standards, and ensure a safe healthcare environment in line with National Standards of Healthcare Cleanliness 2021.

The successful candidate will need strong communication, customer service skills, and the ability to organise rotas, attendances and stock control, with previous supervisory experience preferred;

Qualifications

• Supervise the day to day operation of domestic duties checking time keeping, duties and standards.
• Ensuring all staff have attended for duty and organising cover for any absences, adjusting rotas, documenting overtime.
• Understanding and ensuring that all departmental policies and procedures are in place and practised i.e. Health & safety, Colour Coding, COSHH, Uniform etc.
• Ensuring accidents/incidents are immediately reported and the correct documentation is completed.
• Ensure completion of requisitions for reporting defects and constant monitoring to ensure repair.
• Regular communication with wards/departments/Hotel Services
• Managers in order to maintain a fully functional service.
• Responsible for stock control in area of supervision.
• Training and on-going assessment of all new recruits together with the compliance of all relevant documentation.

Responsibilities

• Supervise daily Domestic Services operations and monitor standards.
• Organise cover, rotas, and attendance; document overtime.
• Ensure policies (H&S, COSHH, Uniform) are followed.
• Report accidents/incidents with proper documentation.
• Place requisitions and monitor repairs for defects.
• Maintain regular communication with wards and Hotel Services.
• Collaborate with managers to keep service fully functional.
• Oversee stock control in the supervised area.
• Train and assess new recruits and ensure documentation compliance.

Skills

Supervision

Communication

Rotas & Attendance

Job description

The Facilities Department are looking to recruit a number of hard working, enthusiastic individuals to join our Hotel Services Co-ordinator Team at Arrowe Park Hospital. The role of Hotel Services Co-ordinator is the daily supervision of Domestic Services staff and to ensure that excellent standards of cleanliness are monitored and maintained within our Trust to provide a clean and safe healthcare environment that meets our patient's expectations in line with the National Standards of Healthcare Cleanliness 2021 and our Trusts Infection Prevention and Control guidelines. The candidate will be expected to have good communication and customer service skills, be flexible and adaptable and be passionate about delivering a high quality service with previous experience in a supervisory role being desirable.

• To supervise the day to day operation of domestic duties checking time keeping, duties and standards.
• Ensuring all staff have attended for duty and organising cover for any absences, adjusting rotas, documenting overtime.
• Understanding and ensuring that all departmental policies and procedures are in place and practised i.e. Health & safety, Colour Coding, COSHH, Uniform etc.
• Ensuring accidents/incidents are immediately reported and the correct documentation is completed.
• Ensure completion of requisitions for reporting defects and constant monitoring to ensure repair.
• Regular communication with wards/departments/Hotel Services
• Managers in order to maintain a fully functional service.
• Responsible for stock control in area of supervision.
• Training and on-going assessment of all new recruits together with the compliance of all relevant documentation.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.