Hotel Reservations & Revenue Executive

Delta Hotels by Marriott St Pierre Country Club; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts across 140 countries

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

St Pierre is seeking a dedicated hospitality professional to join our team. The role focuses on inventory management across the hotel and driving revenue through proactive upselling, working with the Rooms Division Manager, Director of Commercial and Events Team.

Responsibilities include handling enquiries, managing wholesaler allocations, updating inventory, creating rate programmes and embedding guest-centric service within GDPR and brand standards.

Qualifications

• Reservations, front-office, sales or customer-service experience, preferably in hospitality.
• Confident, persuasive and hospitable telephone and written communication.
• Strong accuracy, organisation and commercial awareness.
• PMS and online distribution experience is desirable.
• Able to work flexibly across peak periods.

Responsibilities

• Handle telephone, email, web and third-party accommodation enquiries within agreed response and service standards.
• Manage third party wholesaler allocations weekly to maximise revenue.
• Amend hotel inventory via internal platforms with revenue and rooms division teams.
• Enter rooming lists and corporate transient reservations.
• Create hotel rate programmes via appropriate platforms.
• Explain room types, packages and the St Pierre experience to guests.
• Apply rates, restrictions, packages, payment terms and inventory controls accurately.
• Upsell upgraded rooms, dining, golf, leisure and celebrations to maximise booking value.
• Maintain reservations, profiles, preferences, notes, traces, deposits and payment details in PMS.
• Support group rooming lists, allocations, cut-off dates, pickup reporting and billing instructions.
• Follow up incomplete, provisional and declined enquiries to recover business.
• Communicate VIPs and special requests clearly to operations.
• Support rate-loading checks, competitor observations and pace reporting.
• Protect guest data and comply with GDPR, PCI, brand and company standards.

Skills

Reservations experience

Front-office

Sales

Customer-service

PMS knowledge

Online distribution

Communication skills

Flexibility

Job description

St Pierre is seeking a dedicated hospitality professional to join our team. The role focuses on inventory management across the hotel and driving revenue through proactive upselling, working with the Rooms Division Manager, Director of Commercial and Events Team.

Responsibilities include handling enquiries, managing wholesaler allocations, updating inventory, creating rate programmes and embedding guest-centric service within GDPR and brand standards.