Commercial Sales Team Manager

Delta Hotels by Marriott St Pierre Country Club; Chepstow; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott in the UK seeks a dedicated Commercial Office leader to oversee reservations, event sales and related client services at St Pierre. You will drive forecasting, maintain disciplined pipelines and coordinate with the Commercial Director to meet financial goals.

You will lead a team of five executives, ensure accurate handovers, and monitor performance, response times and profitability across all events and groups.

Qualifications

• Experience leading commercial-office, reservations or event sales in hotels or venues.
• Strong people leadership and accountability skills.
• Commercial acumen with focus on conversion, pace and profitability.

Responsibilities

• Forecast banquet and group demand and profitability.
• Own financials and align with the Commercial Director.
• Attend weekly management meetings with sales updates.
• Manage enquiries and high-value accounts, events as required.
• Lead 5 executives, set performance standards.
• Maintain a unified pipeline across reservations and events.

Skills

Reservations leadership

Event sales management

PMS & CRM fluency

Tools

PMS

CRM

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Role purpose

To lead the St Pierre commercial office, ensuring every inbound enquiry is handled quickly, converted profitably, recorded accurately and handed over seamlessly. The role manages reservations and specialist event sales execution while maintaining disciplined pipelines, commercial controls and consistent client service.

Key accountabilities

• Supporting with accurate Banquet and Group forecasting.
• Owning the financials and ensuring together with the commercial director you are motivating the team to work collectively towards achieving the hotels financial goals.
• Attending management meetings weekly and providing key sales updates.
• Management of hotels enquiries and running of key high-value accounts and other event bookings as required.
• Lead, coach and performance-manage the 5 executive roles, setting response, conversion, follow-up, accuracy and productivity standards.
• Own the daily commercial-office workflow, allocating enquiries and resources according to demand, deadlines, client value and team capacity.
• Maintain a single, accurate pipeline across reservations, golf and groups, weddings, conferences and social events, with clear ownership and next actions.
• Translate the Commercial Director’s strategy and the Cluster Revenue Manager’s pricing guidance into consistent enquiry handling and system execution.
• Monitor response times, conversion, pace, lost-business reasons, provisional bookings, deposits, payments and final-detail deadlines; intervene early where risks arise.
• Coordinate weekly office reviews and provide concise performance reporting, forecasts, risks and recovery actions to the Commercial Director.
• Ensure proposals, contracts, booking terms, credit arrangements, function details and handovers meet agreed commercial and operational standards.
• Work with the Sales Manager to receive, progress and report proactive leads and to identify wider account opportunities from inbound enquiries.
• Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and event enhancements while protecting guest trust and deliverability.
• Maintain accurate PMS, CRM, sales and event-system data, completing regular quality checks and resolving process or training gaps.
• Coordinate closely with operational department heads on capacity, event feasibility, service recovery, VIP requirements and post-event learning.
• Manage office rotas, payroll and controllable costs within budget, ensuring coverage for appointments, showcases and peak enquiry periods.

Knowledge, experience and behaviours

• Commercial-office, reservations, event-sales or M&E leadership experience in a hotel, resort or venue.
• Strong people leadership and ability to establish clear standards and accountability.
• Commercially numerate with confident analysis of conversion, pace, pipeline and profitability.
• Excellent organisation, accuracy and calm prioritisation across competing deadlines.
• Strong working knowledge of PMS, CRM and event-management systems.
• Flexible to support client appointments, showcases and peak event periods.

Shared service and compliance responsibilities

• Act as a positive ambassador for St Pierre, demonstrating professional, inclusive and guest-focused behaviour.
• Work collaboratively across departments, raise risks early and take ownership of agreed solutions.
• Maintain confidentiality and comply with company policies, brand standards, data protection, payment security and all relevant health and safety obligations.
• Take ownership of personal development and contribute to continuous improvement.

With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed