Sales Manager

Harri; West of England; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discounts

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Marriott in the United Kingdom seeks a dynamic leader to head the St Pierre commercial office, overseeing reservations, group sales and high-value events. You will drive profitability, maintain disciplined pipelines and ensure seamless handovers to operations.

The role requires strong leadership, commercial numeracy and expertise in PMS/CRM systems, with a focus on growth, accuracy and client service across a busy events calendar.

Qualifications

• Commercial-office, reservations, event-sales or M&E leadership experience in a hotel, resort or venue.
• Strong people leadership with clear standards and accountability.
• Commercial numeracy with analysis of conversion, pace, pipeline and profitability.
• Excellent organisation, accuracy and calm prioritisation across deadlines.
• Strong knowledge of PMS, CRM and event-management systems.
• Flexible to support client appointments, showcases and peak event periods.

Responsibilities

• Lead the St Pierre commercial office and ensure enquiries are handled quickly, converted profitably and handed over seamlessly.
• Own the financials and motivate the team toward achieving hotel financial goals.
• Attend management meetings weekly and provide key sales updates.
• Manage hotel enquiries and run high-value accounts and events.
• Lead, coach and performance-manage 5 executive roles and set standards.
• Own the daily commercial-office workflow and allocate enquiries/resources by demand.
• Maintain a single, accurate pipeline across reservations, golf, groups, weddings, conferences and social events.
• Translate strategy into consistent enquiry handling and system execution.
• Monitor response times, conversion, pace and deposits; intervene where risks arise.
• Coordinate weekly office reviews and provide performance reports, forecasts and risks to the Commercial Director.
• Ensure proposals, contracts and terms meet standards and align with commercial goals.
• Work with Sales Manager to progress proactive leads and identify wider account opportunities.
• Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and events.
• Maintain PMS/CRM data and perform regular quality checks.
• Coordinate with operational heads on capacity, event feasibility, service recovery and VIP requirements.
• Manage office rotas, payroll and controllable costs within budget.

Skills

Commercial leadership

Event sales

People management

PMS knowledge

CRM systems

Tools

PMS software

CRM software

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Role purpose

To lead the St Pierre commercial office, ensuring every inbound enquiry is handled quickly, converted profitably, recorded accurately and handed over seamlessly. The role manages reservations and specialist event sales execution while maintaining disciplined pipelines, commercial controls and consistent client service.

Key accountabilities

• Supporting with accurate Banquet and Group forecasting.
• Owning the financials and ensuring together with the commercial director you are motivating the team to work collectively towards achieving the hotels financial goals.
• Attending management meetings weekly and providing key sales updates.
• Management of hotels enquiries and running of key high-value accounts and other event bookings as required.
• Lead, coach and performance-manage the 5 executive roles, setting response, conversion, follow-up, accuracy and productivity standards.
• Own the daily commercial-office workflow, allocating enquiries and resources according to demand, deadlines, client value and team capacity.
• Maintain a single, accurate pipeline across reservations, golf and groups, weddings, conferences and social events, with clear ownership and next actions.
• Translate the Commercial Director’s strategy and the Cluster Revenue Manager’s pricing guidance into consistent enquiry handling and system execution.
• Monitor response times, conversion, pace, lost-business reasons, provisional bookings, deposits, payments and final-detail deadlines; intervene early where risks arise.
• Coordinate weekly office reviews and provide concise performance reporting, forecasts, risks and recovery actions to the Commercial Director.
• Ensure proposals, contracts, booking terms, credit arrangements, function details and handovers meet agreed commercial and operational standards.
• Work with the Sales Manager to receive, progress and report proactive leads and to identify wider account opportunities from inbound enquiries.
• Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and event enhancements while protecting guest trust and deliverability.
• Maintain accurate PMS, CRM, sales and event-system data, completing regular quality checks and resolving process or training gaps.
• Coordinate closely with operational department heads on capacity, event feasibility, service recovery, VIP requirements and post-event learning.
• Manage office rotas, payroll and controllable costs within budget, ensuring coverage for appointments, showcases and peak enquiry periods.

Knowledge, experience and behaviours

• Commercial-office, reservations, event-sales or M&E leadership experience in a hotel, resort or venue.
• Strong people leadership and ability to establish clear standards and accountability.
• Commercially numerate with confident analysis of conversion, pace, pipeline and profitability.
• Excellent organisation, accuracy and calm prioritisation across competing deadlines.
• Strong working knowledge of PMS, CRM and event-management systems.
• Flexible to support client appointments, showcases and peak event periods.

Shared service and compliance responsibilities

• Act as a positive ambassador for St Pierre, demonstrating professional, inclusive and guest-focused behaviour.
• Work collaboratively across departments, raise risks early and take ownership of agreed solutions.
• Maintain confidentiality and comply with company policies, brand standards, data protection, payment security and all relevant health and safety obligations.
• Take ownership of personal development and contribute to continuous improvement.

With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed