Reservations Executive (Full Time)

Delta Hotels by Marriott St Pierre Country Club; Chepstow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

St Pierre in the United Kingdom is seeking a dedicated reservations specialist to join our hospitality team. You will manage inquiries, allocate inventory and work with the rooms division to maximise revenue while delivering exceptional guest service.

The role involves handling third-party bookings, creating rate programmes, upselling experiences, and ensuring data protection compliant operations. Join a passionate team committed to care, belonging and career development.

Qualifications

• Reservations/front-office experience in hospitality.
• Strong written and spoken communication skills.
• Excellent accuracy and organisational abilities.
• Familiarity with PMS and online distribution is desirable.
• Able to work flexibly across peak periods.

Responsibilities

• Handle telephone, email, web and third-party accommodation enquiries within agreed response and service standards.
• Manage third-party wholesaler allocations weekly to maximise revenue.
• Adjust hotel inventory with revenue and rooms division managers.
• Enter rooming lists and corporate transient reservations.
• Create hotel rate programmes via appropriate platforms.
• Explain room types, packages and the St Pierre experience to guests.
• Apply approved rates, restrictions, packages, terms and inventory controls.
• Upsell upgraded rooms, dining, golf, leisure and celebrations.
• Maintain reservations, profiles, notes and payment details in PMS.
• Support group rooming lists, allocations, cut-off dates and billing instructions.
• Follow up on incomplete, provisional and declined enquiries.
• Communicate VIPs and special requests to departments.
• Support rate-loading checks and pace reporting.
• Protect guest data and comply with GDPR and payment security.

Skills

Reservations experience

Front-office experience

Sales or upselling

Customer service

Communications skills

PMS experience

Online distribution

Tools

PMS systems

Online distribution platforms

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Role purpose

To ensure effective and streamlined inventory management across the hotel, while maximising additional revenue opportunities through proactive upselling. The role will work closely with the Rooms Division Manager, Director of Commercial and on-property Events Team to optimise inventory, identify revenue opportunities and support the delivery of commercial objectives.

Key accountabilities

• Handle telephone, email, web and third-party accommodation enquiries within agreed response and service standards.
• Manage third party wholesaler allocations weekly to ensure we maximize revenue from these streams.
• Work with the revenue manager and rooms division manager to amend hotel inventory via internal platforms.
• Entering rooming lists and making corporate transient reservations.
• Creation of hotel rate programmes via appropriate platforms.
• Convert enquiries by explaining room types, packages and the wider St Pierre experience and matching the offer to guest needs.
• Apply approved rates, restrictions, packages, payment terms and inventory controls accurately, escalating exceptions appropriately.
• Maximise booking value through relevant upselling of upgraded rooms, dining, golf, leisure and celebration enhancements.
• Maintain accurate reservations, profiles, preferences, notes, traces, deposits and payment details within the PMS and connected systems.
• Support group rooming lists, allocations, cut-off dates, pickup reporting and billing instructions with the relevant event executive.
• Follow up incomplete, provisional and declined enquiries to recover business.
• Communicate VIPs, accessibility needs, celebrations and special requests clearly to operational departments.
• Support rate-loading checks, competitor observations and pace reporting.
• Protect guest and payment data and comply with GDPR, PCI, brand and company standards.

Knowledge, experience and behaviours

• Reservations, front-office, sales or customer-service experience, preferably in hospitality.
• Confident, persuasive and hospitable telephone and written communication.
• Strong accuracy, organisation and commercial awareness.
• PMS and online distribution experience is desirable.
• Able to work flexibly across peak periods.

Shared service and compliance responsibilities

• Act as a positive ambassador for St Pierre, demonstrating professional, inclusive and guest-focused behaviour.
• Work collaboratively across departments, raise risks early and take ownership of agreed solutions.
• Maintain confidentiality and comply with company policies, brand standards, data protection, payment security and all relevant health and safety obligations.
• Take ownership of personal development and contribute to continuous improvement.

With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed