Hotel Receptionist – The Lodore Falls Hotel & Spa

Lake District Hotels Ltd; Keswick; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Flexible working opportunities

Staff meals whilst on duty

Generous discounts on food and accomod

Share of gratuities

Pension scheme

Apprenticeship and development

Employee Assistance Programme

Refer-a-friend bonus scheme

Monthly staff prize draws

Long service holiday increases

Annual salary reviews

Staff appreciation events and awards

Job summary

Lake District Hotels Ltd in Keswick is seeking a friendly Hotel Receptionist to join our Front Office team. The role is 16–32 hours per week with no accommodation provided and some evening/weekend work.

You will welcome guests, manage check-ins/outs, handle inquiries, and assist with bookings and payments. We value reliability, clear communication and a professional approach in a busy hotel environment.

Qualifications

• Excellent communication and customer service skills.
• A positive and professional approach.
• Good organisational skills and attention to detail.
• Confidence using computer systems and learning new software.
• Reliability and the ability to work independently when required.
• Experience in reception, hospitality, retail, customer service or administrative roles is advantageous; full training will be provided.

Responsibilities

• Welcome guests and provide a warm, professional first impression.
• Manage check-ins and check-outs efficiently.
• Handle telephone, email and face-to-face enquiries.
• Assist guests with information about the hotel, spa and local area.
• Process bookings and payments accurately.
• Work closely with colleagues across all hotel departments to ensure a seamless guest experience.

Skills

Excellent communication

Customer service

Organisational skills

Attention to detail

Confidence with computer systems

Reliability

Job description

Hotel Receptionist

16–32 hours per week – No accommodation is provided with this role

Are you someone who enjoys meeting people, takes pride in providing excellent service, and thrives in a role where no two days are quite the same?

Lodore Falls Hotel & Spa is looking for a friendly and professional Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you’ll play an important role in creating memorable experiences from arrival through to departure.

Whether you already have reception experience or have developed strong customer service skills in another industry, we’d love to hear from you. We value confidence, reliability, attention to detail and a genuine desire to look after people.

The Role

Working as part of our reception team, you will:

• Welcome guests and provide a warm, professional first impression


• Manage check-ins and check-outs efficiently


• Handle telephone, email and face-to-face enquiries


• Assist guests with information about the hotel, spa and local area


• Process bookings and payments accurately


• Work closely with colleagues across all hotel departments to ensure a seamless guest experience

What We’re Looking For

• Excellent communication and customer service skills


• A positive and professional approach


• Good organisational skills and attention to detail


• Confidence using computer systems and learning new software


• Reliability and the ability to work independently when required


• Previous reception, hospitality, retail, customer service or administrative experience would be advantageous, but full training will be provided

Flexible Working

We understand that everyone has different commitments outside of work. We are offering between 16 and 32 hours per week and can provide a range of shift patterns. The role will include some evening and weekend working; however, we are happy to discuss individual availability and can accommodate candidates who require weekends off.

Why Join Lake District Hotels?

• Competitive pay


• Flexible working opportunities


• Staff meals whilst on duty


• Generous discounts on food and accommodation across our hotels


• Share of gratuities


• Pension scheme


• Apprenticeship and development opportunities


• Employee Assistance Programme


• Refer-a-friend bonus scheme


• Monthly staff prize draws


• Long service holiday increases


• Annual salary reviews


• Staff appreciation events and awards

Who we are

Our Lake District Hotels are a distinctive collection of six award-winning hotels in the Lake District, owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick – our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.

The Lodore Falls & Spa Hotel

boasts 87 bedrooms and Suites and luxurious Spa. With a Newly refurbished Falls Brasserie Restaurant & award-winning Mizu offering diners an authentic Pan-Asian restaurant experience, against the spectacular backdrop of the Lodore Falls waterfall, the hotel provides the ideal setting for weddings and fine dining. The Lake View lounge bar, conservatory and outdoor terrace offer the perfect location to relax whilst taking in the spectacular views of Derwentwater and the surrounding mountains or relaxing by the open fires.

Please note: Live-in accommodation is not available for this position.