Receptionist

Langdale Leisure Limited; Ambleside; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Complimentary stay

Staff meals

Staff discounts

Refer a Friend bonus (up to £300)

Life cover after 6 months

Résumé du poste

Langdale Leisure Limited in Ambleside is seeking a friendly Receptionist to welcome guests and manage check-in/out, bookings, and guest inquiries.

Based on-site at Langdale Hotel and Spa, you will coordinate with spa, dining, and events teams to create memorable experiences while delivering outstanding hospitality.

Qualifications

• Hospitality or concierge experience in guest-facing roles.
• Strong communication and problem-solving skills.
• Ability to manage multiple guest requests with calm and professionalism.

Responsabilités

• Welcome guests with warmth and professionalism.
• Manage check-in/check-out and front desk operations.
• Assist with spa, dining, and activity bookings.
• Provide tailored recommendations for local experiences.
• Escort guests to rooms or lodges and assist with luggage.
• Support meetings, weddings, and events with guest coordination.
• Conduct walkthroughs to ensure cleanliness and readiness.
• Liaise with housekeeping, maintenance, and transport providers.
• Deliver special touches for birthdays, anniversaries and VIP stays.
• Maintain accurate guest notes and shift handovers.

Connaissances

Hospitality experience

Guest services

Communication

Booking systems

Multitasking

Flexibility

Outils

Point of sale systems

Description du poste

Job Title:

Receptionist

Salary:

£27,727.18 per annum

Contract Type:

Full-Time, Permanent

Hours:

39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

Be the Heart of the Guest Journey

Are you naturally warm, curious, and passionate about creating unforgettable guest experiences?

We're looking for a Receptionist to be the welcoming face of our hotel - guiding guests from arrival to departure and helping them make the most of their stay. You will be part concierge, part experience curator, and part problem-solver. Whether it's arranging a last-minute spa treatment, recommending a scenic walk, or simply offering a warm smile, you'll play a key role in delivering our signature hospitality.

This is a hands-on, guest-facing role that goes far beyond reception. You'll assist and build rapport with guests across the estate, support meetings and events, and ensure our facilities are always guest-ready. You'll be the go-to person for local knowledge, special requests, and those little touches that turn a good stay into a great one.

Key Responsibilities

• Welcome guests with warmth and professionalism
• Manage check-in/check-out and front desk operations
• Assist with spa, dining, and activity bookings
• Provide tailored recommendations for local experiences
• Escort guests to rooms or lodges and assist with luggage
• Support meetings, weddings, and events with guest coordination
• Conduct walkthroughs to ensure cleanliness and readiness
• Liaise with housekeeping, maintenance, and transport providers
• Deliver special touches for birthdays, anniversaries, and VIP stays
• Maintain accurate guest notes and shift handovers

Our Ideal Candidate

• A natural host with excellent communication and people skills
• Previous experience in hospitality, guest services, or concierge roles
• Proactive, organised, and confident working across departments
• Passionate about guest satisfaction and attention to detail
• Comfortable using booking systems and handling payments
• Able to work flexible shifts, including weekends and evenings

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.
• Our people are important, and we should aim to do our very best by them at all times.
• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
• The natural environment and our communities are central to our thinking at all times.