Spa Receptionist

Kohler; St Andrews; Remote; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free meals

Resort discounts

Wellbeing support

Cycle to work

Mortgage advice

Refer a friend

Rewards platform

Job summary

The Old Course Hotel, part of the Kohler portfolio, seeks a Spa Receptionist for Kohler Waters Spa. You will be the welcoming face, handling bookings and guest inquiries, ensuring a seamless spa experience through excellent service and product knowledge.

Roles include casual 0hrs and permanent part-time 32hrs weekly, with the potential to join a luxury destination renowned in St Andrews. Join a prestigious team with great staff perks and development opportunities.

Qualifications

• Previous customer service experience – Reception / Spa Reception preferred.
• Good time management including treatment times; excellent attendance.
• Excellent interpersonal skills and ability to interact with people from all backgrounds.
• Enthusiasm and commitment to delivering a first-class welcome.
• Ability to handle difficult guests calmly and reach a positive outcome.
• Flexible with hours, including evenings and weekends.
• Computer literate and able to work as part of a team.

Responsibilities

• First point of contact for guests in person, by phone or email.
• Provide excellent service to members and guests from entry to departure.
• Schedule all appointments via telephone and email.
• Coordinate with Sales and Reservations teams.
• Share information on treatments, facilities and products.
• Provide an orientation for guests visiting the Spa.

Skills

Customer service

Reception

Time management

Interpersonal skills

Communication

Team player

Computer literacy

Flexibility

Tools

CRM software

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team

There’s never been a better time to become part of the Old Course Hotel. As we continue to deliver five-star service and exceptional guest wellbeing, you’ll play a key role in creating unforgettable moments in our beautifully reimagined space. Whether you’re delivering our signature treatments, sharing expert product knowledge, or offering warm, welcoming guest interactions, your contribution will help bring our refreshed vision to life.

We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.

About the Role

An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

There is both a Permanent Part Time positions (32hrs per week) and a Casual 0hrs position available.

The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.

Your responsibilities will include:

• The first point of contact for all guests whether in person, by phone or by email
• Providing excellent customer service to all members and guests from the moment they walk through the door
• Scheduling all appointments via telephone and email
• Corresponding with Sales and Reservations Teams
• Sharing information and knowledge of all treatments, facilities and products within the Spa
• Providing an orientation for all guests visiting our Spa

To be successful in this role you will have the following qualities and experience:

• Previous customer service experience – Reception / Spa Reception experience is preferred
• Good time management including treatment times; excellent attendance.
• Excellent interpersonal skills and feel at ease with people from all walks of life
• Enthusiasm
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
• Computer literate
• Be able to work as part of a team.
• Be an excellent communicator but also a good listener.
• Be tactful and aware of the need for confidentiality.
• Have a smart appearance and good personal hygiene.

Hours

Casual 0hrs

Salary

up to £13.30 per hour

Why You’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.