Hotel Receptionist

Thornbury Castle; West of England; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Castle stay after probation

Staff and family rates

Uniform provided

Free parking

Job summary

Thornbury Castle seeks a friendly Receptionist to join the Front Office team and deliver 5* experiences in a unique castle setting. You will welcome guests, manage bookings, assist with luggage, and provide local recommendations with a confident, professional manner.

The role is full-time, 40 hours per week on a rota basis, including weekends. A base salary of £26,436.80 plus an estimated share of tips/service is offered along with additional benefits.

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment.
• IT proficient with strong working knowledge of Excel and Microsoft Word; experience on Hotels PMS.
• Proficient in verbal and written English.
• Ability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service.
• Attention to details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Responsibilities

• Be the first point of contact for guests, welcoming them with confidence.
• Check guests in and out, take reservations and restaurant bookings.
• Assist guests with organising the best stay and local activities.
• Run reports and create other reports as required using IT tools.
• Use Opera Front Office System for check-ins/check-outs and payments.
• Help guests with luggage and escort to rooms (no lift).
• Provide information about the castle and hotel services.

Skills

Customer service

Communication

English proficiency

Multitasking

Tools

Opera PMS

Microsoft Word

Excel

Job description

• Compensation: up to GBP 26,436.8 - yearly

Company Description

Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

• £26436.80per annum
• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hourshifts between 7 am and 11 pm) Full flexibility required
• An additional share of service charge and tips (estimated 2.5 k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
• Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
• Reservations

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Additional Information

• 28-day holiday including bank holidays
• Paid extra day off on your birthday
• Complimentary stay at the castle after 3 months probation period passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking