Guest Experience Agent — Hotel Receptionist

Iconic Hotels & Resorts; Teddington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Leisure facilities

Hospitality rewards

EAP access

28 days holiday

Free parking

Free meals

Refer a friend

Elite performers

Apprenticeships

Job summary

The Lensbury, part of Iconic Hotels & Resorts, located on the banks of the River Thames in Teddington, is seeking a Hotel Receptionist to deliver memorable guest experiences and handle inquiries throughout a guest’s stay. The role focuses on first impressions, accurate service, and cross-selling Food & Spa offerings.

Ideal candidates will have reception experience, strong communication, and excellent customer service skills, with typing ability and knowledge of Word; Opera experience is a plus.

Qualifications

• Previous hotel reception experience.
• Ability to converse effectively with guests, members and staff.
• Excellent customer service skills and telephone manner.
• Accurate typing skills and knowledge of Word.
• Knowledge of Reservations systems software is an advantage (preferably Opera).

Responsibilities

• Provide all members and guests of The Lensbury with a warm and efficient welcome.
• Deal efficiently with enquiries from members and guests in person and on the telephone.
• Make reservations, operating computerised advance reservations system.
• Process all financial procedures, ensuring accuracy and security at all times.
• Adhere to all department standards of performance.

Job description

The Lensbury, part of Iconic Hotels & Resorts, located on the banks of the River Thames in Teddington, is seeking a Hotel Receptionist to deliver memorable guest experiences and handle inquiries throughout a guest’s stay. The role focuses on first impressions, accurate service, and cross-selling Food & Spa offerings.

Ideal candidates will have reception experience, strong communication, and excellent customer service skills, with typing ability and knowledge of Word; Opera experience is a plus.