Hotel Receptionist

Old Parsonage Hotel; Oxford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Meals on duty

50% discount on food within restaurants

Up to £700 recruitment incentive

Uniform provided

Pension scheme

28 days holiday inclusive of bank holidays

Job summary

A luxury hotel in Oxford is searching for an exceptional Hotel Receptionist. The role includes welcoming guests, managing check-in and check-out processes, and providing vital information about hotel services. Candidates should possess strong organizational skills and attention to detail, with experience in a luxury hotel environment being beneficial. This full-time role offers an excellent salary and numerous employee benefits, including discounts and a recruitment incentive.

Qualifications

• Previous experience in a similar 5-star, luxury hotel environment is beneficial.
• A keen willingness to learn.

Responsibilities

• Welcome guests in a friendly manner, by phone or in person.
• Provide information about hotel facilities and services.
• Ensure expert check-in and check-out experiences for guests.
• Assist guests with luggage, requiring manual handling.

Skills

Excellent attention to detail

Strong organizational skills

Fluent in verbal and written English

Strong IT literacy

Job description

We are looking for a Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

Duties & Responsibilities:

• Welcome our guests in a friendly and accommodating manner, by telephone or in person.
• Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.
• Provide informative show-rounds of the hotel, restaurant and private dining.
• Assist guests with luggage (there are no lift facilities in the building, therefore a high level of manual handling and use of the stairs are required with this role).

Requirements for the role:

• Thrive on welcoming our guests
• Able to work under pressure
• Excellent attention to detail
• Strong organizational skills
• Be fluent in verbal and written English and have strong IT literacy
• A keen willingness to learn
• Experience in a similar 5-star, luxury hotel environment would be beneficial

We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered an OTE up to £13.00 per hour, £27,040 per annum, including non-contractual tronc (service charge), working 40 hours per week (Monday-Sunday rota).

Part-time hours may also be considered.

Hotel Receptionist Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within our Company
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.