Head Housekeeper

Old Parsonage Hotel; Oxford; On-site; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Meals on duty

Discounts in restaurants

Uniform allowance

Birthday day off

Pension scheme

28 days holiday

Job summary

Old Parsonage Hotel in Oxford is seeking a Head Housekeeper to lead our housekeeping team across the hotel, its restaurants and private apartments.

You will uphold the highest standards of cleanliness, manage budgets and staff performance, train new and existing staff, implement continuous improvement ideas and ensure health and safety compliance while delivering outstanding guest experiences. This is a full-time role with a 40-hour week.

Qualifications

• Maintain the highest standard of housekeeping in the hotel, public areas, restaurants and apartments.
• Communicate effectively with reception to ensure fast room turnover and maximise revenue.
• Report and organise maintenance and repairs in all rooms, bathrooms and common areas.
• Uphold the company’s image and standards as an ambassador at all times.
• Manage ordering of linen, guest supplies, appliances, room consumables and cleaning products.

Responsibilities

• Carry out training of new and existing staff, ensuring competence and recording training.
• Ensure all cleaning equipment, materials and chemicals are in good working order and stored safely.
• Maintain up-to-date knowledge of Health and Safety and Hygiene legislation.
• Understand and follow fire, first aid and accident procedures and the hotel fire plan.
• Manage housekeeping staff performance through regular appraisals and reviews.
• Maintain records and paperwork for HR and Accounts departments.

Job description

We are looking for a Head Housekeeper to lead our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

Our Housekeeping team is key in providing the highest level of cleanliness for our hotel and restaurant guests. You will be keen and hardworking with an interest in hospitality.

Key requirements and responsibilities of the Head Housekeeper

• To maintain the highest standard of housekeeping in the hotel and its public areas, Parsonage Grill and Gees restaurants, and 36 St Giles apartments
• Communicate effectively with reception staff to ensure the smooth and fast turnaround of rooms for re-sale in order to maximise revenue
• Reporting and organising all maintenance and repairs required in all hotel rooms and bathrooms and communal areas
• Responsible for upholding the company’s image and standards, acting as an ambassador for the company at all times
• To be responsible for all ordering of linen, guest supplies and appliances, room consumables, purchases and housekeeping cleaning products and chemicals.
• To deal effectively and tactfully with all guest feedback and report to the General Manager and Managing Director
• To be aware of and meet all budgets and targets relating to the housekeeping department
• To have the enthusiasm, drive and ambition to make the hotel a continued success by constantly reviewing standards and putting forward positive ideas and improvements
• Carry out training of new and existing staff ensuring initial and continuing competence in required areas, recording training records are maintained.
• To ensure all cleaning equipment, materials and chemicals are in good working order, stored safely and used correctly
• Maintain an up-to-date knowledge of current Health and Safety and Hygiene legislation
• Thoroughly understand fire, first aid and accident procedures, including documentation where relevant
• To observe the hotels fire plan and health and safety policy.
• Manage housekeeping staff performance through regular, structured appraisals and performance reviews
• To maintain any records and paperwork as required by the HR and Accounts departments

We offer a sensible shift pattern across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE of £40,000.00 per annum, including non-contractual service charge (tronc).

Head Housekeeper Benefits

• Meals on duty
• 50% discount on food within our restaurants
• Uniform Allowance
• Complimentary ‘Manager’s meal’ within one of our restaurants every six months
• Complimentary ‘Manager’s hotel stay’ within one of our hotels every six months
• Opportunities to develop within our Company
• Membership to our Employee Assistance Programme with Hospitality Action
• Up to £700 recruitment incentive
• Pension scheme
• 28 days holiday inclusive of bank holidays per annum
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven, and two references should be available on request.