Hotel Receptionist

Old Bank Hotel; Oxford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Meals on duty

Discount on meals

Recruitment incentive

Uniform provided

Employee assistance programme

Pension scheme

Career development

28 days holiday

Birthday day off

Team awards

Hospitality discounts

Job summary

Old Bank Hotel, a 5-star luxury property in Oxford, is seeking a Receptionist to join the team. You will welcome guests, provide information about facilities and local options, and manage smooth check-in/out with accurate billing and payments.

The role offers a full-time, on-site position with excellent pay and benefits, including meals on duty and staff discounts. Part-time hours may be considered.

Qualifications

• Fluent in verbal and written English and IT literate.
• Experience in a luxury hotel environment is beneficial.

Responsibilities

• Welcome guests by telephone or in person in a friendly and accommodating manner.
• Provide information about hotel facilities, services, sister hotel and local information.
• Provide an expert check-in/check-out experience, ensure correct rates, accurate billing, and processing payments.

Skills

Welcoming attitude

Customer service

Under pressure

Attention to detail

Organizational skills

Fluent English

IT literacy

Willingness to learn

Tools

POS systems

Job description

The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.As a member of the team, we are looking for an exceptional candidate who shares these values.

We are looking for a Receptionist to join our team at the Old Bank Hotel.

Duties & Responsibilities:

• Welcome our guests in a friendly and accommodating manner, by telephone or in person.
• Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.

Requirements for the role:

• Thrive on welcoming our guests
• Able to work under pressure
• Excellent attention to detail
• Strong organizational skills
• Be fluent in verbal and written English and have strong IT literacy
• A keen willingness to learn
• Experience in a similar 5-star, luxury hotel environment would be beneficial

We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. With an OTE up to £13.50 per hour, £28,080.00 per annum, including non-contractual service charge (tronc) and working 40 hours per week (Monday-Sunday rota).

Part-time hours may also be considered.

Receptionist Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Prizes and team awards
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.