Hotel Receptionist

Iconic Hotels & Resorts; Maidenhead; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Team meals

Uniform provided

Staff accommodation

Staff rates

Health plan

Cycle-to-work

Training & development

Recommend-a-friend bonus

Job summary

Cliveden House, part of Iconic Hotels & Resorts, is seeking an experienced Hotel Receptionist. The role focuses on luxury, personalised service at a renowned 5-star property in Berkshire, delivering memorable guest experiences with warmth and professionalism.

Ideal candidates will have luxury front desk experience and a passion for hospitality, ensuring flawless check-ins and check-outs while anticipating guest needs at all times.

Qualifications

• Previous hotel reception/front desk experience, ideally in luxury or high-end environment
• Strong understanding of luxury service standards and personalised guest recognition
• Create an exceptional first and last impression with warmth, confidence and professionalism
• Deliver highly personalised attentive service and adapt approach to each guest
• Anticipate guest needs rather than just respond to requests
• Manage arrivals, departures, inquiries and requests with attention to detail and calm demeanour

Responsibilities

• Handle arrivals and departures with a polished, efficient process
• Answer guest inquiries and requests promptly and professionally
• Coordinate with departments to meet guest needs and preferences
• Maintain a calm, solutions-focused approach during challenging situations

Skills

Front desk experience

Luxury hospitality

Guest recognition

Job description

Cliveden House

Cliveden is undeniably special. It's one of the world's finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We're all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it's their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Hotel Receptionist

We are looking for an experienced Hotel Receptionist who understands that luxury service is about much more than a smooth check-in or check-out. It is about recognising individual guests, anticipating their needs, noticing the smallest details and creating memorable experiences through genuine, confident and thoughtful service.

What we are looking for:

• Have previous hotel reception or front office experience, ideally gained within a 5-star, luxury or high-end hospitality environment
• Have a strong understanding of luxury service standards and the importance of personalised guest recognition
• Create an exceptional first and last impression, welcoming every guest with warmth, confidence and professionalism
• Be comfortable delivering a highly personalised and attentive style of service, adapting their approach to each individual guest
• Anticipate guest needs rather than simply responding to requests
• Handle arrivals, departures, guest enquiries and requests confidently and efficiently, with excellent attention to detail
• Remain calm, composed and solutions-focused when dealing with challenging situations or unexpected requests
• Communicate confidently and professionally with guests and colleagues across the hotel
• Demonstrate excellent organisation and the ability to manage several priorities while maintaining a polished guest experience
• Have a genuine passion for hospitality and take pride in creating the small touches that turn a good stay into an exceptional one

What’s in it for you?

• £31,743 annual salary (Full time - 40 hours)
• £5,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts, and our L&R Hotels worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• ...and so much more