Hotel Receptionist

Classic Lodges Limited; Harrogate; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Meals on Shift

Uniforms

28 days holiday (increasing with years

Employee recognition programs

Job summary

Classic Lodges is seeking a friendly Hotel Receptionist at The Old Swan Hotel, Harrogate. You will be the first point of contact, offering a warm welcome, handling reservations, and ensuring efficient check-in/check-out for guests.

You’ll join a welcoming Front of House team, with opportunities to develop your hospitality career in a busy, guest-focused environment. Full-time, on-site role with shift patterns including evenings and weekends.

Qualifications

• Experience in a customer-facing role is desirable; full training is provided.
• Confident and friendly communicator with good telephone manner.
• Organised and reliable, able to prioritise in a busy environment.
• Good numerical skills and comfortable handling cash and payments.

Responsibilities

• Welcome guests on arrival and ensure smooth check-in and check-out.
• Manage reservations, room allocations and payments via PMS and POS.
• Respond to guest enquiries and resolve issues or escalate when needed.
• Provide information on hotel facilities and local attractions.
• Support telephone and email enquiries and relay messages.
• Maintain reception area and keep records up to date.
• Liaise with housekeeping and maintenance to meet guest needs.
• Handle card and account transactions with integrity.

Skills

Customer service

Telephone manners

Organised

Cash handling

Problem solving

Flexible hours

Job description

We’re proud to be part of Classic Lodges – a collection of characterful hotels across the UK. Each hotel has its own personality, but we’re united by one shared purpose: to create meaningful experiences that connect people, places and memory. If you take pride in your work, value genuine hospitality and want to develop your culinary career in a welcoming team, you’ll feel right at home with us.

Location: The Old Swan Hotel, Harrogate
Department: Front of House
Employment Type: Full‑Time

About Us:

We’re proud to be part of Classic Lodges – a collection of characterful hotels across the UK. Each hotel has its own personality, but we’re united by one shared purpose: to create meaningful experiences that connect people, places and memory. If you take pride in your work, value genuine hospitality and enjoy being part of a welcoming team, you’ll feel right at home with us.

The Opportunity:

We are looking for a friendly and professional Hotel Receptionist to join our Front of House team. In this role you will be the first point of contact for our guests, providing a warm welcome, managing reservations and check‑in/check‑out, and ensuring every guest receives attentive, efficient service. This is an excellent opportunity for someone who enjoys working with people and is keen to develop a career in hospitality.

Key Responsibilities

• Welcome guests on arrival and ensure a smooth, efficient check‑in and check‑out process.
• Manage reservations, room allocations and payments using the property management system and point‑of‑sale terminals.
• Respond promptly and courteously to guest enquiries, requests and complaints, resolving issues or escalating to management where appropriate.
• Provide accurate information about hotel facilities, local attractions and transport links.
• Support telephone and email enquiries, taking and relaying messages as required.
• Maintain reception area presentation and ensure paperwork and records are kept up to date.
• Liaise with housekeeping, maintenance and other departments to ensure rooms are ready and guest needs are met.
• Handle card and account transactions with integrity and attention to detail.
• Follow health & safety, data protection and hospitality procedures at all times.

Person Specification

• Previous experience in a customer‑facing role, preferably within hospitality, is desirable but not essential; full training will be provided.
• Confident and friendly communicator with excellent telephone manner.
• Organised, reliable and able to prioritise tasks in a busy environment.
• Good numerical skills and confidence handling cash and electronic payments.
• Proactive, calm under pressure and able to resolve problems with a positive attitude.
• Flexible availability including evenings, weekends and bank holidays as part of a rota.
• Commitment to delivering high standards of presentation and guest service.

What We Offer

• Generous employee discounts on accommodation, food and drink, plus friends and family benefits.
• Access to wellbeing support through Hospitality Action.
• Monthly gratuities and recognition schemes including Employee of the Quarter.
• Opportunities for learning and development, structured training and clear career progression within Classic Lodges.
• Company pension and long service awards.
• Meals on Shift
• Uniforms

Benefits that we offer

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts
• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
• Free uniform for Front of House team members
• Complimentary meals on shift
• Monthly gratuities
• Employee of the Quarter, with a £100 award
• Long service awards, including an invitation to the Classic Lodges Awards Ceremony
• Complimentary use of pool and spa facilities (where available at your hotel)
• 28 days holiday, increasing with length of service up to 33 days
• Learning and development opportunities, including apprenticeships, structured training, and clear career pathways