Hotel Receptionist

Queens Park Premier London Hyde Park Hotel; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prestigious hotel in the heart of Westminster is seeking a Front Office Receptionist to provide exceptional guest service and manage reservations. You will be the first point of contact for guests, ensuring a warm and professional welcome while coordinating with various hotel departments. This role offers career development opportunities in a dynamic hospitality environment.

Benefits

Competitive salary

Training and career development opportunities

Vibrant, team-oriented work culture

Qualifications

• Previous experience in hotel front desk or hospitality roles preferred.
• High level of professionalism and grooming required.
• Exceptional communication and interpersonal skills.

Responsibilities

• Greet guests and manage smooth check-in/check-out processes.
• Handle guest inquiries and coordinate with housekeeping.
• Manage room bookings, payments, and issue room keys.

Skills

Communication

Multitasking

Customer Service Orientation

Education

High school diploma or equivalent

Hospitality training or degree

Tools

Hotel management software

Job description

About Us:. Signature Hotels is known for exceptional guest experiences and world-class hospitality. We are currently seeking a Front Office Receptionist to be the welcoming face of our hotel and ensure every guest receives a warm and professional arrival.. . Job Description:. As a Front Office Receptionist, you will be the first point of contact for guests. Your primary responsibilities include providing outstanding customer service, managing reservations, and handling guest check-ins and check-outs efficiently.. Responsibilities:. • Greet guests with a warm, friendly demeanor and ensure smooth check-in/check-out processes. • Manage room bookings, modifications, and cancellations using the hotel’s reservation system. • Answer incoming calls and handle guest inquiries professionally. • Coordinate with housekeeping and other departments to meet guest needs. • Handle payments, issue room keys, and maintain accurate records. • Assist with concierge services including local directions, transportation, and recommendations. Requirements:. • Previous experience in hotel front desk or hospitality roles preferred. • Exceptional communication and interpersonal skills. • Ability to multitask in a fast-paced environment. • Familiarity with hotel management software (e.g., Opera Cloud, etc.) is a plus but not necessary as training will be provided.. • High level of professionalism, grooming, and customer service orientation. • High school diploma or equivalent; hospitality training or degree is a bonus. What We Offer:. • Competitive salary. • Training and career development opportunities. • A vibrant, team-oriented work culture

Experience: Required
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!

About Queens Park Premier London Hyde Park Hotel:

Signature Hotels is known for exceptional guest experiences and world-class hospitality. We are currently seeking a Front Office Receptionist to be the welcoming face of our hotel