Hotel Receptionist

Accor Hotels; London; On-site; GBP 27,000; Full time

Job summary

Join the Mercure Bridgwater team as a Hotel Receptionist, where you're the first point of contact for guests. Ensure exceptional service throughout stays, handling everything from guest check-ins to inquiries and complaints, all within a dynamic hotel setting.

Benefits

Up to 4 free nights in Accor Hotels annually

Discounted rates in all Accor Hotels worldwide

15% Off at all Accor Restaurants or Bars

Access to exclusive employee discount platform

Qualifications

• Friendly and approachable demeanor.
• Excellent interpersonal skills.
• Previous experience in a customer service role is desirable.

Responsibilities

• Greet and check in guests, ensuring smooth arrivals.
• Handle guest inquiries in person and via phone/email.
• Process reservations, payments, and check-outs.

Skills

Communication

Customer Service

Teamwork

Tools

Hotel Booking Systems

Job description

Company Description

Mercure Bridgwater is part of the internationally renowned Accor Hotels group, offering stylish accommodation and excellent guest service in the heart of Bridgwater. We pride ourselves on delivering outstanding hospitality and creating memorable experiences for all our guests.

Job Description

Join Our Team at Mercure Bridgwater!

We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.

Key Responsibilities:

• Greet and check in guests, ensuring a smooth and efficient arrival experience

• Handle guest inquiries, both in person and over the phone/email

• Process reservations, payments, and check-outs accurately

• Assist guests with information about the hotel, local area, and available services

• Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction

• Handle any guest issues or complaints with professionalism and empathy

• Maintain a tidy and presentable reception area at all times

About You:

• Friendly, approachable, and customer-focused

• Excellent communication and interpersonal skills

• Previous experience in a front-of-house or customer service role is desirable, but full training will be provided

• Confident using computer systems; previous experience with hotel booking systems is an advantage

• Able to work flexible shifts, including weekends, evenings, and public holidays

• A team player who can also work independently

Additional Information

We’re offering:-

· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.