Front Office Agent

Bvlgari Hotel London; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel in London is seeking a Front Office Agent to ensure exceptional service for guests. The role involves managing check-ins, providing guest assistance, and coordinating room assignments. Candidates should have experience in luxury hospitality and exemplary customer service skills, with proficiency in relevant software.

Qualifications

• Experience in luxury service environment.
• Excellent understanding of the 5-star hospitality industry.
• Strong written and spoken English.

Responsibilities

• Responsible for check-in, rooming, and check-out of guests.
• Coordinate room assignments and organize guestroom moves.
• Provide information and aid to guests.

Skills

Customer Service

Flexibility

Communication

Education

NVQ or professional qualifications

Tools

MARSHA

Opera

Excel

Word

Job description

Join to apply for the Front Office Agent role at Bvlgari Hotel London

Join to apply for the Front Office Agent role at Bvlgari Hotel London

Reporting to the Front of House Manager, you will be responsible for the accurate and attentive check-in, rooming and check-out of hotel guests, and it is essential that the candidate is proficient and demonstrates the highest level of customer service in line with the Bvlgari Hotel core values. The job holder will provide information and aid to all guests who may need it. Furthermore, the candidate will be expected to co-ordinate room assignments, organize guestroom moves, control sell-out days, supervise upgrades and monitor interfaces.

What we are looking for

The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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