Hotel Receptionist

Beaverbrook; Leatherhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

Beaverbrook recherche un réceptionniste pour offrir une expérience client inoubliable. En tant que premier point de contact, vous accueillerez et aiderez les visiteurs tout en contribuant au succès de leur séjour. Ce rôle est essentiel pour créer une impression durable dans notre hôtel de charme.

Benefits

Réductions sur les vêtements

Opportunités de qualifications reconnues

Taux réduits sur la nourriture et les boissons

28 jours de congé annuel

Pension

Assurance vie

Congés de maladie

Récompenses pour ancienneté

Schéma de vélo au travail

Bonus de remerciement pour recommandations

Qualifications

• Idéalement, expérience antérieure dans l'industrie hôtelière.
• Approche charmante et pragmatique.
• Capacité à travailler sous pression.

Responsibilities

• Accueillir les clients et créer une première impression positive.
• Aider les clients avec les réservations et les besoins variés.
• Assurer une expérience mémorable jusqu'à leur départ.

Skills

Organisation

Rapport interpersonnel

Adaptabilité

Job description

Social network you want to login/join with:

Do you love to provide an unforgettable and enchanting guest experience?

The Role

As our Receptionist you will be the first member of the team to meet our guests as they arrive at our beautiful hotel. You will help to create those enchanting moments which sets the tone for their visit, whether they have come for a dining experience or an overnight stay.

You will also be the final person that they see, and your aim will be to give them a wonderful lasting impression that they will never forget.

Our Receptionists will be on hand to help our guests in any way required during their visit, whether that’s booking a dinner reservation or getting around on the Estate.

The Person

Our successful Receptionist will be smart, presentable and able to build rapport with people from all walks of life.

You will have good planning and organisational skills and ideally have previous experience within the hotel industry.

You will have a charming, hands on approach with a can-do attitude and your work ethic level will enable you to learn, in detail, the Estate’s products and offerings.

Shift Pattern

• This position will consist of 40 hours per week.
• The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends.
• Working the following shifts:07:00-15:30, 10:00–18:30 and 14:30-23:00. Having the flexibility to cover night shifts for holiday/absence where required (22:45–07:15).

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn a thank you bonus through our recommend a friend scheme