Hotel Receptionist

Platinum Recruitment Consultancy Ltd; Chichester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly gratuities

Discounts on dining

Employee of the Quarter awards

Job summary

Platinum Recruitment Consultancy Ltd in Chichester is seeking a Hotel Receptionist to deliver a welcoming guest experience. You will check guests in and out, manage reservations, handle enquiries and upsell services, while coordinating with housekeeping and other departments.

The role offers a base salary of £26,248 with gratuities of approximately £3,000 per year, plus discounts on on-site dining and a supportive team in a beautiful coastal setting. Apply to join a friendly hotel team.

Qualifications

• Previous reception experience within a hotel.
• Guestline experience is beneficial but training is provided.
• Excellent communication and customer service skills.
• A professional and welcoming approach.
• Ability to remain organised and calm in a busy environment.
• Confident working with guests and colleagues across all departments.

Responsibilities

• Checking guests in and out
• Taking room reservations and allocating rooms for walk‑in guests
• Handling guest enquiries and resolving complaints professionally
• Upselling upgraded rooms and promoting other hotel services
• Coordinating room status updates with housekeeping
• Communicating check‑outs, late check‑outs, early check‑ins and special requests
• Processing room charges, balancing and banking
• Operating the switchboard
• Checking function sheets and liaising with all departments
• Using Guestline to support day‑to‑day reception operations

Skills

Reception experience

Guestline experience

Communication skills

Customer service

Professionalism

Organisation

Calm under pressure

Team collaboration

Tools

Guestline

Job description

Hotel Receptionist – £26,248 + Gratuities | Beautiful South Coast Location

Hotel Receptionist opportunity in Chichester, offering a competitive salary, monthly gratuities and the chance to join a friendly, hard-working team in one of the most beautiful villages on the south coast.

Why apply?

• You’ll enjoy a competitive salary of £26,248 plus gratuities of approximately £3,000 per year
• You’ll have the opportunity to be recognised through Employee of the Quarter awards
• You’ll enjoy discounts across the restaurants, coffee shop and café
• You’ll join a happy and supportive team

Key Responsibilities

As a Hotel Receptionist, you’ll play an important role in delivering a welcoming guest experience, with responsibilities including:

• Checking guests in and out
• Taking room reservations and allocating rooms for walk‑in guests
• Handling guest enquiries and resolving complaints professionally
• Upselling upgraded rooms and promoting other hotel services
• Coordinating room status updates with housekeeping
• Communicating check‑outs, late check‑outs, early check‑ins and special requests
• Processing room charges, balancing and banking
• Operating the switchboard
• Checking function sheets and liaising with all departments
• Using Guestline to support day‑to‑day reception operations

What we’re looking for

We’re looking for a confident and guest‑focused Hotel Receptionist with previous experience within a hotel.

• Previous reception experience within a hotel
• Guestline experience is beneficial but training is provided
• Excellent communication and customer service skills
• A professional and welcoming approach
• Ability to remain organised and calm in a busy environment
• Confident working with guests and colleagues across all departments

If you’re looking for your next step as a Hotel Receptionist in Chichester, this is a fantastic opportunity to join a welcoming team in a beautiful coastal setting. to find out more.

Job Number │ 49104/INDFOH
Location │ Chichester
Role │ Hotel Receptionist

Salary: £26248 + up to £3000 tips per annum