Hotel Receptionist

Thornbury Castle; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Complimentary stay after probation

Training programmes

Staff rates

Recognition programmes

Uniform & meals provided

Free parking

Job summary

Thornbury Castle in England, United Kingdom seeks a Hotel Receptionist for a full-time role to welcome guests, handle reservations, and ensure an exceptional stay. You will be the first point of contact, creating a warm first impression and guiding guests through their castle experience.

Shifts cover 7 am–11 pm, 40 hours per week on a rota basis. Strong IT skills (Excel, Word) and Opera PMS experience are needed to manage check-ins, payments, and local recommendations.

Qualifications

• Experience in a similar hotel role, ideally in a 4* or above establishment.
• IT proficient with strong Excel & Word; preferable knowledge of hotel PMS.
• Proficient in verbal and written English.
• Ability to work across multiple tasks and adapt accordingly.
• Passion for excellent organisation and customer service.
• Attention to detail and guest satisfaction.
• Desire to exceed guest expectations.

Responsibilities

• Check guests in and out of the hotel.
• Take reservations and restaurant bookings.
• Help guests organise the best stay and local activities.
• Provide information about the castle and hotel services.
• Respond to reservations, hotel information, and guest queries promptly.
• Use Opera Front Office System to process payments.

Skills

Customer service

Communication

Hospitality

IT skills

English language

Tools

Opera PMS

Excel

MS Word

Job description

• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
• An additional share of service charge and tips (estimated 2.5 k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
• Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
• Reservations

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Additional Information

• 28-day holiday including bank holidays
• Paid extra day off on your birthday
• Complimentary stay at the castle after 3 months probation period passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking

Hotel Receptionist Thornbury, England, United Kingdom