Hotel Receptionist

The-Lion-Inn,-Boreham; Chelmsford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

TipJar gratuities

Discounts on food & accommodation

Annual stay for £1

Employee assistance programme

Career development programmes

Job summary

The Lion Inn, Boreham, is seeking an experienced Hotel Receptionist to join a busy Essex venue. You will manage guest check-ins/outs, reservations, and payments, while delivering warm hospitality across the hotel, restaurant and events spaces.

Ideal candidates have hotel reception experience, strong MS 365 skills, and a keen eye for detail. You will work shifts across 7 days, including weekends, with a supportive team and opportunities to develop within a premium brand.

Qualifications

• Previous hotel reception experience within a busy hospitality environment.
• Experience using a Hotel PMS, preferably Rezlynx.
• Experience using EPOS systems and processing guest payments.
• MS 365 skills (Outlook, Word, Excel).
• Excellent written and verbal communication skills.
• Exceptional grammar, spelling and punctuation in guest correspondence.
• Experience handling reservations, guest enquiries and telephone bookings.
• Confident managing payments, deposits and guest accounts accurately.
• Excellent organisational skills and ability to prioritise tasks.
• Self-motivated, able to work independently and as part of a team.

Responsibilities

• Managing guest check-ins and check-outs.
• Taking hotel reservations via telephone, email and online channels.
• Responding promptly and professionally to guest enquiries.
• Processing payments, deposits and guest accounts.
• Sending booking confirmations and pre-arrival communications.
• Managing guest requests and resolving issues proactively.
• Maintaining accurate reservation and guest information in Rezlynx.
• Supporting the wider business to deliver outstanding guest experiences.
• Assisting with breakfast service during morning shifts.
• Working with restaurant, bar and events teams to ensure seamless guest journeys.

Skills

Hotel reception

Rezlynx PMS

EPOS systems

MS 365

Communication

Reservations handling

Payment processing

Organisational skills

Team player

Tools

Rezlynx PMS

EPOS systems

Job description

Hotel Receptionist - The Lion Inn, Boreham

Who are we looking for?

We are looking for an experienced and professional Receptionist, preferably from a Hotel background who understands that the reception desk is often the first and last impression of our business.

This is a full-time role working a variety of shifts across a 7-day operation, including regular weekend work.

Typical shift patterns:

• 6:00am to 2:00pm (Breakfast Service & Guest Check-Out)
• 2:00pm to 10:00pm (Guest Check-In & Evening Reception)

As a busy hotel, restaurant and events venue, this role is far more than simply checking guests in and out. We are looking for someone who is willing to roll their sleeves up, get involved, and play an active part in creating exceptional guest experiences throughout their shift.

Essential Skills & Experience

• Previous hotel reception experience within a busy hospitality environment.
• Experience using a Hotel Property Management System (PMS), preferably Rezlynx.
• Experience using EPOS systems and processing guest payments.
• Strong Microsoft 365 skills, including Outlook, Word and Excel.
• Excellent written and verbal communication skills.
• Exceptional grammar, spelling and punctuation, with the ability to produce professional guest correspondence that reflects our premium brand.
• Experience handling reservations, guest enquiries and telephone bookings.
• Confident managing payments, deposits and guest accounts accurately.
• Excellent organisational skills with the ability to prioritise tasks in a fast-paced environment.
• A self-motivated individual who can work independently whilst remaining a strong team player.

Key Responsibilities

• Managing guest check-ins and check-outs.
• Taking hotel reservations via telephone, email and online channels.
• Responding promptly and professionally to guest enquiries.
• Processing payments, deposits and guest accounts.
• Sending booking confirmations and pre-arrival communications.
• Managing guest requests and resolving issues in a professional and proactive manner.
• Maintaining accurate reservation and guest information within Rezlynx.
• Supporting the wider business to deliver outstanding guest experiences.
• Assisting with breakfast service during morning shifts, including serving guests and providing exceptional hospitality standards.
• Working closely with restaurant, bar and events teams to ensure seamless guest journeys throughout the hotel.

What We Are Looking For

The ideal candidate will be:

• Passionate about hospitality and guest service.
• Confident, professional and well presented.
• Comfortable working independently and making decisions when required.
• Equally happy working as part of a wider team.
• Flexible to work evenings, weekends and bank holidays.
• Someone who notices the small details that make a guest's stay memorable.
• Able to remain calm and organised during busy service periods.
• Invested in the success of the business and committed to delivering exceptional guest experiences every day.

Why Join The Lion Inn?

The Lion Inn is one of Essex's leading hospitality venues, combining a busy hotel, premium dining operation and extensive events business. No two days are ever the same, and you'll play a key role in ensuring every guest receives the warm, professional and memorable experience we're known for.

• Work/Balance?A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips?A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Development?Award winning career development programmes
• Reward?We have fantastic Hero of the month and Hero of the year schemes
• Discounts?Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different?Annual stay for £1 offer
• Personal support?Employee assistance programme and wellbeing support IND03

Compensation: Minimum Wage