Hotel Reception Team Member

The Randolph Hotel Oxford, a Graduate by Hilton; Oxford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Uniform

Meals on duty

Training opportunities

Discounts on stays

GP on demand

Shopping discounts

Job summary

The Randolph Hotel Oxford, a Graduate by Hilton, is seeking a friendly Reception Team Member to welcome guests, handle check-in/check-out, answer questions, and promote hotel facilities. You’ll work with a great team to ensure a smooth guest journey and a warm, professional first impression every time.

Full training provided; the role involves shifts, including evenings and weekends, and offers benefits such as meals on duty and staff discounts.

Qualifications

• Friendly, confident team member with a warm, welcoming personality.
• Excellent organisational and multitasking abilities.
• Proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Strong communication

Organisational skills

Multitasking

Shift flexibility

Professionalism

Job description

As a Reception Team Member, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay. You'll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile. What You'll Do You'll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

We're looking for friendly, confident team members who are passionate about delivering great guest service.

You'll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

The Randolph, a Graduate by Hilton, is Oxford's most iconic hotel, blending timeless elegance with modern Graduate flair.

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations. Graduate by Hilton Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate by Hilton Cambridge and The Randolph, a Graduate by Hilton in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Uniform
• Meals whilst on duty
• Opportunities for training and career development
• Discounts on hotel stays and dining for you and your loved ones
• GP on demand
• Exclusive shopping discounts via our benefits platform

Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.