Front Desk Guest Specialist | Flexible Hours & Perks

The Randolph Hotel Oxford, a Graduate by Hilton; Oxford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Uniform

Meals on duty

Training opportunities

Discounts on stays

GP on demand

Shopping discounts

Job summary

The Randolph Hotel Oxford, a Graduate by Hilton, is seeking a friendly Reception Team Member to welcome guests, handle check-in/check-out, answer questions, and promote hotel facilities. You’ll work with a great team to ensure a smooth guest journey and a warm, professional first impression every time.

Full training provided; the role involves shifts, including evenings and weekends, and offers benefits such as meals on duty and staff discounts.

Qualifications

• Friendly, confident team member with a warm, welcoming personality.
• Excellent organisational and multitasking abilities.
• Proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Strong communication

Organisational skills

Multitasking

Shift flexibility

Professionalism

Job description

The Randolph Hotel Oxford, a Graduate by Hilton, is seeking a friendly Reception Team Member to welcome guests, handle check-in/check-out, answer questions, and promote hotel facilities. You’ll work with a great team to ensure a smooth guest journey and a warm, professional first impression every time.

Full training provided; the role involves shifts, including evenings and weekends, and offers benefits such as meals on duty and staff discounts.