Hotel Reception Supervisor

IBIS; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Reception Supervisor, where your passion for hospitality will shine. In this engaging role, you will lead a dedicated team, ensuring exceptional service and memorable experiences for guests. With opportunities for career growth and a supportive environment, you will thrive in a culture that values your contributions. Enjoy competitive benefits, flexible working hours, and the chance to connect with diverse talents. If you are ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Benefits

Competitive salary

Pension plan

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Career growth opportunities

Apprenticeship opportunities

Employee Advisory Service

Qualifications

• Experience in hospitality with supervisory or team leader role.
• Ability to work independently and manage shifts confidently.

Responsibilities

• Lead daily operations ensuring service standards are met.
• Address guest concerns promptly and track issues.

Skills

Supervisory experience

Strong communication skills

Organisational skills

Problem-solving skills

Fluency in English

Tools

Opera Cloud

Job description

Company Description

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Reception Supervisor, you will:

1. Lead and supervise the daily operations of the department, ensuring service standards are consistently met with a warm and engaging approach.
2. Ensure guests have positive experiences by providing attentive and helpful service.
3. Keep employees informed daily about key priorities to help deliver personalised service.
4. Guide and support the Reception team, helping them reach their potential and meet departmental goals.
5. Address guest concerns promptly, track issues, and notify the appropriate areas to ensure memorable experiences for our guests.
6. Build strong working relationships and communicate clearly with all departments.

Qualifications

What Are We Looking For?

• Supervisory or team leader experience in the hospitality industry.
• Familiarity with Opera Cloud or similar systems is a plus.
• The ability to work independently and manage shifts with confidence.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program, and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will be part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests, you need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this firsthand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.